Sales Support Representative (SSR)
Company: Siemens Energy
Location: Jackson
Posted on: May 24, 2023
Job Description:
A Snapshot of Your DayAs a Sales Support Representative (SSR),
you will be an integral part of a fast-paced sales team. The SSR is
the main point of contact and a critical liaison for our customers
from the quotation & acceptance of an order through its successful
delivery and installation. A key component for this role is the
ability to understand and maneuver through the quotation, order
entry, and project management steps of our sales cycle with the
goal of fulfilling the expectations of our customers and to ensure
that the customer receives the right products, at the right
location and time.The type of individual that will thrive in the
role is someone that enjoys establishing relationships while
working with customer demand and interfacing with internal
departments. You should be motivated by a challenge, innovative,
focused on results, and providing value at every step and
interaction. This position offers the opportunity to work in a
successful environment where your personal contributions will help
drive, support, and grow Siemens Energy, a globally focused,
recognized technology leader that supports all aspects of the
production, transmission, and distribution of electrical energy.
How You'll Make an Impact
- Inside support of multiple account managers within the utility
sales organization focused on Transmission & Distribution
products
- Managing quotation intake from client, input through the
appropriate systems, working with the assigned business units and
providing the final proposal for submittal to customer
- Review the purchase order for completeness and conformance with
the proposal. Once confirmed, will be responsible to input into the
Order Entry system and initiate the process with the factory for
acceptance and start of production, ensure receipt of order
acknowledgement, and ensure correct sales credit assignment
- Provide customer service by staying on top of pending orders
and customer requests
- Help troubleshoot problems with customer orders, customer
accounts and other related issues
- Update the (CRM tools) as requested for the accounts supported
to ensure forecasting and progress on opportunities are updated and
current
- Work with the factory locations to monitor and update customer
on status of the delivery while keeping the account manager
informed
- Work with account managers to create and implement targeted
sales strategies
- Identify where improvement is needed in sales practices and
make suggestions for improvements
- Ensure Account Manager is always kept up to date and aware of
any issues related to meeting customer requirements.
What You Bring
- Bachelors / Associates degree in business related field or
engineering with 5+ years experience working in a combination of
sales and/or field support roles.
- Comfortable building relationships and communicating with all
levels with customers and within our own company (i.e., business
units, plant personnel, management, and salespeople)
- Ability to coordinate and support outside sales personnel by
contributing to the development of the sales cycle including
proposals, order entry and delivery of material
- Must be organized and detailed oriented while meeting
deadlines
- Communications skills (verbal, written and presentation); able
to clearly and concisely express information (or data) to
non-technical associates, peers and management
- Self-motivated, driven, and resourceful to achieve goals
independently within a virtual environment
- Although considered a remote position, flexibility and
willingness to travel up to 10% local / domestic travel is
required.
- Applicants must be legally authorized for employment in the
United States without need for current or future employer-sponsored
work authorization. Siemens Energy employees with current visa
sponsorship may be eligible for internal transfers. About the
TeamCurrently our Transmission & Distribution SSR team is comprised
of seven highly experienced professionals with our newest addition
added in 2022. We are proud to say our current opening is due to a
25-year employee retiring. Our team offers a lot of exposure into
the organization which can be used for future career development if
you so choose. Or, you may enjoy the team and its contribution to
the organization so much, you choose to stay. We see more growth
and expansion needed in our team as we continue to thrive in this
growing space.What's it like to work at Siemens Energy? See video
link.
Who is Siemens Energy?At Siemens Energy, we are more than just an
energy technology company. We meet the growing energy demand across
90+ countries while ensuring our climate is protected. With more
than 92,000 dedicated employees, we not only generate electricity
for over 16% of the global community, but we're also using our
technology to help protect people and the environment.Our global
team is committed to making sustainable, reliable, and affordable
energy a reality by pushing the boundaries of what is possible. We
uphold a 150-year legacy of innovation that encourages our search
for people who will support our focus on decarbonization, new
technologies, and energy transformation. Our Commitment to
DiversityLucky for us, we are not all the same. Through diversity,
we generate power. We run on inclusion and our combined creative
energy is fueled by over 130 nationalities. Siemens Energy
celebrates character - no matter what ethnic background, gender,
age, religion, identity, or disability. We energize society, all of
society, and we do not discriminate based on our differences.
Rewards
- Career growth and development opportunities
- Supportive work culture
- Company paid Health and wellness benefits
- Paid Time Off and paid holidays
- 401K savings plan with company match
- Family building benefits
- Parental leave
- Work from home
Keywords: Siemens Energy, Jackson , Sales Support Representative (SSR), Sales , Jackson, Mississippi
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