Role Summary Foster an environment of excellence and create
Raving Fans by executing all tenets of Second Mile Service (2MS),
Operational Excellence (OE) and Creating Emotional Connections
(EC). General Responsibilities
Read, understand and comply with all parts of the Team Member
Understand all tenets of Second Mile Service (2MS), Operational
Excellence (OE) and Creating Emotional Connections (EC).
Deliver portions that are correct and meet all weight and
Execute FIFO (First In, First Out) model is being followed.
Protect the customer experience by ensuring packaging, food
presentation and quality is top level.
Appropriately handle all customer issues and play a positive
role in customer recovery.
Show up on time, have a great attitude and work hard for your
Constantly improve yourself by finding ways to do your work
better and faster.
Proactively pursue the certification process and look for
opportunities to be cross-trained.
Be responsible to fill your shift if you are not able work.
Ensure your appearance is in compliance with the Handbook
Be a team player
Display good stewardship and a sense of ownership for the
Back of the House (BOH) -- Use holding and timing system and
batch numbering on holding pans and in the chute system.
BOH -- Track waste and store according to procedure.
Available to work a minimum of # hours per week
Understand the expectation of Chick-fil-A customer service
standards and operational excellence.
Outgoing and fun
Demonstrate leadership attributes
Positive attitude & role model
Responsive to team’s needs
Works to serve others
Motivated to grow and to learn
Great verbal communicator
Desire for ongoing training/education
Detailed & keenly observant
Passion for procedural discipline
Able to lift 40 - 60 pounds on a consistent basis