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Hospitality Staff (Front Counter)

Company: Chick-fil-A Byram
Location: Byram
Posted on: October 16, 2020

Job Description:

Role Summary Foster an environment of excellence and create Raving Fans by executing all tenets of Second Mile Service (2MS), Operational Excellence (OE) and Creating Emotional Connections (EC). General Responsibilities

Read, understand and comply with all parts of the Team Member Handbook

Understand all tenets of Second Mile Service (2MS), Operational Excellence (OE) and Creating Emotional Connections (EC).

Deliver portions that are correct and meet all weight and presentation expectations.

Execute FIFO (First In, First Out) model is being followed.

Protect the customer experience by ensuring packaging, food presentation and quality is top level.

Appropriately handle all customer issues and play a positive role in customer recovery.

Show up on time, have a great attitude and work hard for your entire shift.

Constantly improve yourself by finding ways to do your work better and faster.

Proactively pursue the certification process and look for opportunities to be cross-trained.

Be responsible to fill your shift if you are not able work.

Ensure your appearance is in compliance with the Handbook

Be a team player

Display good stewardship and a sense of ownership for the business

Back of the House (BOH) -- Use holding and timing system and batch numbering on holding pans and in the chute system.

BOH -- Track waste and store according to procedure.

Requirements

Available to work a minimum of # hours per week

Understand the expectation of Chick-fil-A customer service standards and operational excellence.

Skills

Outgoing and fun

Great attitude

Hard working

Dependable

Honest

Demonstrate leadership attributes

Team-player

Positive attitude & role model

Responsive to team’s needs

Takes initiative

Works to serve others

Motivated to grow and to learn

Great verbal communicator

Outgoing/friendly/patient

Desire for ongoing training/education

Detailed & keenly observant

Passion for procedural discipline

Able to lift 40 - 60 pounds on a consistent basis

Keywords: Chick-fil-A Byram, Jackson , Hospitality Staff (Front Counter), Other , Byram, Mississippi

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