Guest Service Agent

Company: The Westin Jackson
Location: Jackson
Posted on: May 27, 2023

Job Description:

WHO YOU ARE

You love being the person others can rely on, the "go-to". You're great at anticipating needs, and others feel like you're always one step ahead because what they need is done before they even have to ask. You like to stay busy, and when guest traffic slows, you always find other work to be done. Practical and approachable, you take pride in a well-groomed appearance while working in an upscale environment.

WHAT YOU DO

You welcome every guest to the hotel with a smile, and as an ambassador for the hotel, you make sure they are taken care of with a sense of urgency. Check ins and check outs, answering phone calls, taking orders, and holding conversations are all part of your day to day.

WHERE YOU WORK

Find the right balance of inspiration and wellness in the heart of Mississippi's capital city at The Westin Jackson. With an ideal location in the heart of downtown, we're within walking distance of the Mississippi Museum of Art, Federal Courthouse, Planetarium and the historic music and arts theatre, Thalia Mara Hall. The Jackson Convention Complex, which features over 300,000 square feet of flexible meeting and exhibit space for convention attendees, is just a block away, and events at the Mississippi Coliseum are only one mile away. Our convenient location makes our hotel a favorite stay for business and leisure travelers alike.

WHY YOU'RE HERE

Why do you do what you do? Passion. Pride. Life. You are passionate about making that difference. Making the difference for every guest that walks through the doors of the hotel, and doing everything you can to ensure each of our guests has a memorable experience. You are here because the life you want is about providing exceptional service, and that is exactly what we do.

We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit, and business need.

Keywords: The Westin Jackson, Jackson , Guest Service Agent, Sales , Jackson, Mississippi