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Customer Service Center Agent I - Ridgeland, MS, Operations

Company: BankPlus
Location: Ridgeland
Posted on: March 16, 2023

Job Description:

At BankPlus, we strive to add value for our employees, customers and shareholders. We are a high-performing TEAM committed to fulfilling promises, building lasting relationships and making dreams come true.

All current BankPlus employees have a performance rating of Outstanding or High-Performing to be eligible to post for a position.

General Position Scope:

The CSC Agent I is responsible for being on-time, professional, knowledgeable, and courteous. Additionally, the agent is responsible for providing excellent customer service to internal and external customers on all BankPlus products and services.

Duties and Responsibilities:

Protect customer and account information by following privacy policies and bank policies/procedures.

Provide information and assistance on all BankPlus products and services, including fee schedule, CallPlus, e-BankPlus, CheckCards, branch information, i.e. location, hours.

Sell and cross-sell BankPlus products and services to new and existing customers.

Close lost or stolen CheckCards, request PIN mailers and handle telephone transfers, stop payments, check reorders, etc. for customers.

Correspond with customers via CustomerService@BankPlus.net e-mails, web chats, and myTTY service for hearing impaired customers.

Responsible for customer call backs and research.

Provide information on advertised promotions and sponsorships bank wide.

Attend and participate in team meetings.

Perform other duties as assigned.

Participate in the bank's High-Performance Rewards Connections Program.

Make referrals to Mortgage Center and Wealth Management.

Maintain a thorough knowledge of Bank products, services, policies, procedures and appropriate regulatory issues as related to daily job functions including but not limited to: Bank Secrecy Act; Privacy Act; Fair Lending Act; Regulation E, etc. Complete required compliance training and adhere to the Bank's standard of conduct.

Position Requirements:

High School Diploma or Equivalent

6 months of similar or related experience in Customer Service, Public Relations or Communications

General computer and typing experience with Microsoft Office Suite, to include Excel, Word, and Outlook

Excellent verbal and written communication skills

Extensive reading as needed

Work outside of regular business hours, as deemed necessary

Ability to make difficult decisions and handle multiple tasks with daily deadlines

BankPlus is an Equal Opportunity Employer and does not discriminate in hiring or employment on the basis of race, color, religion, national origin, citizenship, gender, marital status, sexual orientation, age, disability, veteran status, or any other characteristic protected by federal, state, or local law.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Other details

  • Pay Type Hourly
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Keywords: BankPlus, Jackson , Customer Service Center Agent I - Ridgeland, MS, Operations, Sales , Ridgeland, Mississippi

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