Customer Service Center Agent I - Ridgeland, MS, Operations
Company: BankPlus
Location: Ridgeland
Posted on: March 16, 2023
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Job Description:
At BankPlus, we strive to add value for our employees, customers
and shareholders. We are a high-performing TEAM committed to
fulfilling promises, building lasting relationships and making
dreams come true.
All current BankPlus employees have a performance rating of
Outstanding or High-Performing to be eligible to post for a
position.
General Position Scope:
The CSC Agent I is responsible for being on-time, professional,
knowledgeable, and courteous. Additionally, the agent is
responsible for providing excellent customer service to internal
and external customers on all BankPlus products and services.
Duties and Responsibilities:
Protect customer and account information by following privacy
policies and bank policies/procedures.
Provide information and assistance on all BankPlus products and
services, including fee schedule, CallPlus, e-BankPlus, CheckCards,
branch information, i.e. location, hours.
Sell and cross-sell BankPlus products and services to new and
existing customers.
Close lost or stolen CheckCards, request PIN mailers and handle
telephone transfers, stop payments, check reorders, etc. for
customers.
Correspond with customers via CustomerService@BankPlus.net e-mails,
web chats, and myTTY service for hearing impaired customers.
Responsible for customer call backs and research.
Provide information on advertised promotions and sponsorships bank
wide.
Attend and participate in team meetings.
Perform other duties as assigned.
Participate in the bank's High-Performance Rewards Connections
Program.
Make referrals to Mortgage Center and Wealth Management.
Maintain a thorough knowledge of Bank products, services, policies,
procedures and appropriate regulatory issues as related to daily
job functions including but not limited to: Bank Secrecy Act;
Privacy Act; Fair Lending Act; Regulation E, etc. Complete required
compliance training and adhere to the Bank's standard of
conduct.
Position Requirements:
High School Diploma or Equivalent
6 months of similar or related experience in Customer Service,
Public Relations or Communications
General computer and typing experience with Microsoft Office Suite,
to include Excel, Word, and Outlook
Excellent verbal and written communication skills
Extensive reading as needed
Work outside of regular business hours, as deemed necessary
Ability to make difficult decisions and handle multiple tasks with
daily deadlines
BankPlus is an Equal Opportunity Employer and does not discriminate
in hiring or employment on the basis of race, color, religion,
national origin, citizenship, gender, marital status, sexual
orientation, age, disability, veteran status, or any other
characteristic protected by federal, state, or local law.
We maintain a drug-free workplace and perform pre-employment
substance abuse testing.
Other details
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Keywords: BankPlus, Jackson , Customer Service Center Agent I - Ridgeland, MS, Operations, Sales , Ridgeland, Mississippi
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