Bilingual Customer Service Representative - Automotive Enthusiast - Spanish-English - Remote USA
Company: TTEC
Location: Jackson
Posted on: January 22, 2023
Job Description:
Bringing smiles is what we do at TTEC hellip; for you and the
customer. As a Customer Service Representative - Automotive
Enthusiast, working remotely. you'll be a part of creating and
delivering amazing customer experiences while you also , an
award-winning employment experience and company culture. What
You'll be Doing Do you have a passion for helping others and giving
them peace of mind? Whether it's getting answers for customers
quickly, consulting on products with compassion or resolving their
issues with a smile, you'll be the difference between their
customer experience being just average or an exceptional one.
During a Typical Day, You'll
- Answer incoming communications from customers
- Conduct research to provide answers for customers to resolve
their issues
- Assist customers with how-to's What You Bring to the Role
- Bilingual in Spanish and English
- 6 months or more of customer service experience
- High school diploma or equivalent
- Computer experience The Equipment You'll Need
- Internet speed gt; 15 Mbps. A hardwired direct connection to
your home router is recommended. Wi-Fi connections are permitted on
some assignments
- While we recommend a USB wired headset, if you have a headset
already, you may be able to use that (except for Bluetooth
headsets)
- Smart phone or another device that runs IOS or Android (iPad
etc.) for your daily log-in What You Can Expect
- Supportive of your career and professional development
- An inclusive culture and community minded organization where
giving back is encouraged
- A global team of curious lifelong learners guided by our
company values
- Ask us about our paid time off (PTO) and wellness and
healthcare benefits
- And yes a great compensation package and performance bonus
opportunities, benefits you'd expect and maybe a few that would
pleasantly surprise you (like tuition reimbursement) Visit for more
information. A Bit More About Your Role We'll train you to be a
subject matter expert in your field, so you can be confident in
providing the highest level of service possible whether through
voice, chat or email interactions. We trust you already have the
necessary ingredient that can't be taught - a caring and supportive
nature that will shine through as you help customers. You'll also
have a chance to make great new friends within the TTEC community
and grow your career in a dynamic, family-friendly atmosphere.
You'll report to a Team Lead. You'll contribute to the success of
the customer experience as well as the overall success of the team.
About TTEC Our business is about making customers happy. That's all
we do. Since 1982, we've helped companies build engaged, pleased,
profitable customer experiences powered by our combination of
humanity and technology. On behalf of many of the world's leading
iconic and disruptive brands, we talk, message, text, and video
chat with millions of customers every day. These exceptional
customer experiences start with you. TTEC is proud to be an equal
opportunity employer where all qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability, or status as a protected veteran. TTEC embraces
and is committed to building a diverse and inclusive workforce that
respects and empowers the culture and perspectives within our
global teams. We strive to reflect the communities we serve by not
only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and
comfortable being their authentic selves at work. As a global
company, we know diversity is our strength. It enables us to view
projects and ideas from different vantage points and allows every
individual to bring value to the table in their own unique
way.
Keywords: TTEC, Jackson , Bilingual Customer Service Representative - Automotive Enthusiast - Spanish-English - Remote USA, Sales , Jackson, Mississippi
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