Guest Service Agent/Night Auditor
Company: Hilton Garden Inn Jackson/Pearl
Posted on: November 26, 2022
*Hilton Garden Inn Jackson/Pearl *have an immediate opening for
a guest service agent at our hotel. A minimum of *2 years
experience *in this field is *REQUIRED.*
*THIS POSITION IS FOR 2 EVENING SHIFTS (2PM-10PM) AND 2 OVERNIGHT
SHIFTS (10PM-6AM) ONLY!!!*
*Duties and Responsibilities: *
* Greet guests and complete the registration process to include,
but not limited to, inputting and retrieving information from the
computer, confirmation of guest information and room rate,
selection of rooms, coding electronic keys, promoting marketing
programs, providing a welcome packet and ensuring guest knows the
location of the room and/or has a bell person accompany
* Assist guests with check-out including, but not limited to,
ensuring rooms and services are correctly accounted, using the
point-of-sale system, handling money, processing credit and debit
cards, accepting and recording various forms of payment, converting
foreign currency, making changes and processing gift certificates
* Demonstrate a thorough knowledge of hotel information including,
but not limited to, room categories, room rates, packages,
promotions, the local area and other general product knowledge and
answer guest questions and inquiries.
* Use up-selling techniques to promote hotel services and
facilities and to maximize room occupancy.
* Respond to guest inquiries and requests and resolve issues in a
timely, friendly and efficient manner.
* Field guest complaints conduct research and resolve and negotiate
solutions for guest satisfaction.
* Receive, input, retrieve and relay messages to guests.
* Must have flexible schedule.
Job Type: Part-time
Pay: From $10.00 per hour
* Employee discount
* 8 hour shift
* Evening shift
* Weekend availability
* Weekends only
Ability to commute/relocate:
* Pearl, MS 39208: Reliably commute or planning to relocate before
starting work (Required)
* Hotel experience: 2 years (Preferred)
Work Location: One location%58047475%
Keywords: Hilton Garden Inn Jackson/Pearl, Jackson , Guest Service Agent/Night Auditor, Sales , Pearl, Mississippi
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