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Guest Service Agent/Night Auditor

Company: Hilton Garden Inn Jackson/Pearl
Location: Pearl
Posted on: November 26, 2022

Job Description:

*Hilton Garden Inn Jackson/Pearl *have an immediate opening for a guest service agent at our hotel. A minimum of *2 years experience *in this field is *REQUIRED.*

*THIS POSITION IS FOR 2 EVENING SHIFTS (2PM-10PM) AND 2 OVERNIGHT SHIFTS (10PM-6AM) ONLY!!!*

*Duties and Responsibilities: *

* Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows the location of the room and/or has a bell person accompany him/her.
* Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making changes and processing gift certificates and cards.
* Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries.
* Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy.
* Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.
* Field guest complaints conduct research and resolve and negotiate solutions for guest satisfaction.
* Receive, input, retrieve and relay messages to guests.
* Must have flexible schedule.

Job Type: Part-time

Pay: From $10.00 per hour

Benefits:
* Employee discount
Schedule:
* 8 hour shift
* Evening shift
* Holidays
* Weekend availability
* Weekends only

Ability to commute/relocate:
* Pearl, MS 39208: Reliably commute or planning to relocate before starting work (Required)

Experience:
* Hotel experience: 2 years (Preferred)

Work Location: One location%58047475%

Keywords: Hilton Garden Inn Jackson/Pearl, Jackson , Guest Service Agent/Night Auditor, Sales , Pearl, Mississippi

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