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Player Services Representative

Company: Bally's Vicksburg
Location: Vicksburg
Posted on: November 22, 2021

Job Description:

Ballys VicksburgPosition Title: Player Services RepresentativeJOB SUMMARY: Responsible for check cashing, selling and making change, cashing in and out of chips, and processing credit card advances.ESSENTIAL DUTIES AND RESPONSIBILITIES: A review of this description has excluded the marginal functions of this job which are incidental to the performance of fundamental job duties. All duties or requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instruction and to perform any other job-related duties requested by their supervisor. This document does not create an employment contract, implied or otherwise, other than an at will employment relationship.

  • Provides excellent quality of customer service to co-workers and guests.
  • Handles change sales, cash outs, check and credit card transactions for all bank areas, including front-line and employee booth windows.
  • Processes slot jackpot payouts and re-impressments of funds for the floor change persons.
  • Maintains accurate accountability of all funds assigned.
  • Maintains daily shift paperwork in accordance with company policy and procedures and state gaming regulations.
  • Enters new member accounts, and issues players club cards, comps, and promotional e-cash.
  • Answers and directs phone calls to the appropriate departments when PBX is closed.
  • Keeps the supervisor informed of any problems and issues.
  • Other duties as assigned.QUALIFICATION REQUIREMENTS: Education and/or Experience: High School diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.Mathematical Skills: Ability to add and subtract two digit numbers and to multiply and divide with 10s and 100s. Ability to perform these operations using units of American money.Reasoning Ability: Ability to apply commonsense understanding to carry out instructions furnished in written or oral form. Ability to deal with problems involving several concrete variables in standardized situations.CERTIFICATES, LICENSES, AND REGISTRATIONS: Mississippi State Gaming LicenseA list of physical demands, equipment, & work environment demands can be reviewed in Human Resources. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.Job Type: Full-timePay: From $10.25 per hourBenefits:
    • 401(k)
    • 401(k) matching
    • Dental insurance
    • Employee assistance program
    • Employee discount
    • Flexible spending account
    • Health insurance
    • Life insurance
    • Paid time off
    • Vision insuranceSchedule:
      • 8 hour shift
      • Holidays
      • Night shift
      • Weekend availabilityApplication Question(s):
        • A Mississippi Gaming Badge ($125) is required for this position and will need to be paid upon hiring; can you pay that fee?Education:
          • High school or equivalent (Preferred)Experience:
            • Customer service: 1 year (Preferred)Work Location: One locationby Jobble

Keywords: Bally's Vicksburg, Jackson , Player Services Representative, Sales , Vicksburg, Mississippi

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