Field Technician

Company: Sonny's Enterprises LLC
Location: Jackson
Posted on: November 23, 2022

Job Description:

Travel nationwide to setup and troubleshoot our POS software, tunnel controllers, PLC controlled gates and payment kiosks at our client's car washes. Become an expert of our products and educate our clients. Guarantee customer satisfaction through quick problem resolution, relentless troubleshooting, follow up and excellent service. PTO Benefits: including FREE medical, dental and vision beginning 1st of the month after 30 days of employment 401(k) plan with company match Responsibilities: 100% travel to client's sites across the US to setup/configure and solve complex problems with product wiring or any configuration issues weekly. Provide in-person client training on system functionality and programming. Reading site plans and wiring diagrams. Configure PLCs based upon company and client requirements to control tunnel equipment. Fielding calls or emails from clients who are having trouble with their system. Troubleshoot technical support issues which may range from networking, computer hardware, computer software, Internet, power, electrical and/or operator error issues. Work with our clients directly face to face, electronically, or via telephone. Provide resolution and response in a timely and accurate manner. Enter all customer issues into a ticketing system. Provide follow up to customers on issues that cannot be solved immediately. Coordinate with Quality Assurance and Development on bug fixes required. Work with sales to ensure part orders have been fulfilled. Update and maintain installation, assembly, and end user documentation for company products. Provide emergency technical support, when needed. Demonstrate Enthusiasm - Exhibit a positive and encouraging presence at all times. Document workflow and work procedures. Cross-train and develop new technicians. Field calls with our Technical Support team, when not traveling. Other duties as assigned. Experience: High School Diploma/GED required Minimum of 2 years on-site support experience Minimum of 1 year of work experience in at least one of the following areas:o structured wiring (e.g., new construction electrical, low voltage wiring,home entertainment system wiring); field service installation and repair in voice (telephone; data (internet), or video (RF/cable). Minimum of 1 year of direct customer service experience 2-5 years of experience specifically in service installation and repair in multiple service provider environment, preferred LAN Knowledge & Operating Systems Tech Support, Customer Service or Help Desk Experience required Experience with Linux System Administration preferred Experience with PLCs Experience with reading and understanding wiring diagrams Affirmative Action / Equal Opportunity Employer M/F/D/V DRUG FREE WORKPLACE Job Type: Full-timePay: $75,000.00 - $90,000.00 per yearBenefits: 401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Parental leave Referral program Vision insuranceSchedule: 8 hour shift Monday to FridayWork Location: On the road

Keywords: Sonny's Enterprises LLC, Jackson , Field Technician, Professions , Jackson, Mississippi