Service Desk Analyst

Company: Stefanini Group
Location: Ridgeland
Posted on: September 22, 2022

Job Description:

*Stefanini Group *is hiring for a *Field Service Technician *in *Ridgeland, MS!**Pay rate: $20.00 to $23.00/hr on W2**Location: Ridgeland, MS 39157**Job Description: **Responsibilities: ** Supporting IT equipment in large corporate environment* Desktop/laptop tech support (Mac and PC)* Windows 7/10 operating systems* Support mobile devices, printers, scanners, wireless, VPN, etc.* IMAC Support - IT equipment Install/Move/Add/Change* Maintain repairs, spare parts, and components* Research and troubleshoot problems* Maintain system configurations and documentation* Track and resolve customer incidents and requests through the client's ticketing tool* Troubleshoot and resolve hardware and software issues for Windows devices* Backup, restoration, and migration of user data* Smart Hands support with networking, server, and telecommunications technologies* Printer and peripheral device support* Inventory management of IT assets including asset auditing* Ability to research and follow appropriate KB articles* Ability to work on-call and other after-hours support needs* May provide Executive support* Various other tasks associated with deskside services* May need to be available to provide support at other client locations as needed* Other duties as assigned*Required Skills: ** *2+ year corporate desk side support experience with strong emphasis supporting Windows 10** Exceptional Customer Service skills* *Experience troubleshooting and replacing hardware on Dell, HP, and Lenovo PCs** *Experience using Active Directory** *Experience supporting Microsoft Office 365** Experience troubleshooting wireless connectivity issues* VPN experience.* Experience with basic hardware printer support* Valid driver's license*Who We Are*The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like Americas, Europe, Africa and Asia, and more than 400 clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting, company with global presence. We are CMM Level 5 company.Job Type: Full-timeSalary: $20.00 - $23.00 per hourSchedule:* 8 hour shiftAbility to commute/relocate:* Ridgeland, MS 39157: Reliably commute or planning to relocate before starting work (Preferred)Application Question(s):* Are you willing to accept $20 to $23/hr?Experience:* Field Service Technician: 4 years (Preferred)* Windows 10: 4 years (Preferred)* Dell/HP/Lenovo: 4 years (Preferred)* Active Directory: 4 years (Preferred)* Microsoft Dynamics 365: 4 years (Preferred)Work Location: One location

Keywords: Stefanini Group, Jackson , Service Desk Analyst, Professions , Ridgeland, Mississippi