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Desktop Support Technician

Company: Inside Higher Ed
Location: Lorman
Posted on: April 9, 2021

Job Description:

Job Title:Desktop Support TechnicianFLSA Status:Salaried Non ExemptPosted Salary Range:$30,000-$33,350Employment Status:Full TimeDepartment:Center for Information Technology & ServicesMinimum Qualifications:Four (4) years of operating experience in multi-processing, multi-programming, and multi-systems computer operations.Purpose of Job:This is a technical services position that supports user desktop infrastructure and application needs.Scope of Responsibilities:Responsibilities include performing all activities concerned with desktop hardware, software, and other peripheral devices. Responsiveness to submitted work order management requests are a high priority for this role. Work is performed under limited supervisionEssential Job Functions :Trouble shoots issues concerning all desktop work order requests to ensure the attainment of established unit goals.Develops and maintains desktop operations, priorities, and equipment in order to maximize operational effectiveness.Maintains inventory control records and directs acquisition and distribution of computer supplies in order to ensure availability of required materials.Recommends improved service routines and production techniques in order to increase operational efficiency.Completes the work order documents in order to inform others of problems, actions, and/or machine malfunctions.Operates and controls computer equipment and auxiliary devices in order to provide scheduled services.Evaluates security requirements, rules, and procedures in order to protect facility and recommend security improvements as necessary.Confers and coordinates with operations sections university wide, individual users, and vendors in order to acquire and provide required services.Participates in on-the-job training courses and advises management on individual progress in order to improve individual proficiency and abilities.Schedules mandatory maintenance on equipment in order to ensure equipment is in good working order and minimize downtime.Knowledge of desktop operations practices, procedures, and techniques.Providing excellent end user experience Resolving potential or actual technical issues Troubleshooting different software packages, hardware devices, and other peripherals.Other duties as assignedQualifications:Four (4) years of operating experience in multi-processing, multi-programming, and multi-systems computer operations.Licensing and Certifications :A+ CertificationKnowledge Skills and Abilities:Knowledge of desktop operating capabilities.Knowledge of multi-programming computer operating techniques.Knowledge of at least one multi-programming system.Knowledge of job control language and utilities.Knowledge of supervisory principles, practices, and techniques.Knowledge of Mac computers.Knowledge of computer peripheral equipment operation.Knowledge of reporting procedures.Ability to operate a multi-programming digital electronic computer.Ability to train a small technical staff.Ability to plan, schedule, direct, oversee, and evaluate the work of a small technical staff.Ability to acquire knowledge of applications run during the assigned shift.Ability to communicate effectively orally and in writingWork in noisy (above 85 decibels) areas:NoSedentary Work - Exerting 10 pounds:OccasionallyLight Work - Exerting up to 20 pounds:OccasionallyMedium Work - Exerting 20-50 pounds:OccasionallyHeavy Work - Exerting 50-100 pounds:OccasionallyVery Heavy Work - Exerting in excess of 100 pounds:OccasionallyTravel:OccasionallyExtended Work Hours:OccasionallyPosting Number:S682Number of Vacancies:1Location:LormanOpen Date:03/08/2021Open Until Filled:YesEEO Statement:Alcorn State UniversityEqual Employment Opportunity and Notice of Non-DiscriminationAlcorn State University is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Alcorn State University is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.Advertising Summary:Excellent Benefits Package

Keywords: Inside Higher Ed, Jackson , Desktop Support Technician, Professions , Lorman, Mississippi

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