Solutions Architect - Remote
Company: TTEC
Location: Jackson
Posted on: September 19, 2023
Job Description:
Bringing smiles is what we do at TTEC for you and the customer.
As a Solution Architect working remotely in the US, you'll be a
part of creating and delivering amazing client solutions while you
also , an award-winning employment experience and company
culture.What You'll be DoingLooking to make an impact supporting a
high-performing team in a global enterprise? As a Solution
Architect, you will be working with the Sales Team, Sales
Engineering, Subject Matter Experts, and other Solution Architects
to design and develop TTEC solutions that meet client requirements
in the pursuit of new business. You will leverage tools and
processes to gather and ratify cost inputs for each solution
design. Contribution to RFP responses, proposals and client pitches
with persuasively written solution overviews, among other response
assets, are essential. In this role, you will develop a deep
knowledge of TTEC services, capabilities and products across the
entire organization and work to bring them together in compelling
solution design for our existing and new logo sales efforts.You'll
report to a Senior Advisor, Solutioning Architecture. You will help
contribute to the success of the business by creating solutions and
being in close partnership with the Proposal and Sales colleagues
to win new business and drive growth.During a Typical Day,
You'll
- Understand buyer requirements and translate them into a
detailed, compelling solution offering, implementation approach,
solution overview, and cost estimate by leveraging TTEC processes,
governance framework and using the right collection of offerings
from TTEC and its internal partner network
- Work in partnership with the sales team to design a solution
that aligns to the value proposition (business outcomes and
business case)
- Coordinate and lead all solution design inputs from across all
TTEC stakeholders and work with pricing to develop a commercial
offer
- Identify when it's appropriate to incorporate emerging TTEC
products and capabilities to differentiate solutions in a way that
delivers measurable business outcomes for the client
- Understand and articulate all details and specifications of the
proposed solution with the ability to back it with proof points,
facts, and figures
- Interface with the delivery and operational organizations to
ensure effective solution design, collaborate on clear solution
assumptions, and determine appropriate solution inputs that both
meet the client and TTEC requirements
- Follow TTEC processes and use developed toolsets (Asana,
Qvidian, excel, word, .ppt) in a highly effective manner
- Contribute to pitch decks, client presentations, the
development of Statements of Work on winning opportunities, and
client-facing sales proposals and presentations
- This could include a request for proposal responses, online
proposal submissions, and other client-specific formatsWhat You
Bring to the Role
- Thorough knowledge of the BPO industry
- Self-motivated and able to manage autonomously to multiple
deadlines
- Strong communication skills with internal stakeholders and
customers
- Ability to work remotely and collaborate effectively up, down
and across the organization
- Understanding of marketplace intelligence trends, competition
etc. to provide market leading perspectives, emerging trends, tools
and techniques to develop and promote businessWhat You Can Expect
- An annual incentive program
- Medical, dental, and vision
- Tax-advantaged health care accounts
- Financial and income protection benefits
- Paid time off (PTO) and wellness time off
- Tuition reimbursement and access to thousands of free online
coursesVisit for more information.The anticipated range is $95,000
- $105,000. Actual compensation offers to a candidate may vary
based upon geographic location, work experience, education and/or
skill levels.About TTECOur business is about making customers
happy. That's all we do. Since 1982, we've helped companies build
engaged, pleased, profitable customer experiences powered by our
combination of humanity and technology. On behalf of many of the
world's leading iconic and hypergrowth brands, we talk, message,
text, and video chat with millions of customers every day. These
exceptional customer experiences start with you.TTEC is proud to be
an equal opportunity employer where all qualified applicants will
receive consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability, or status as a protected veteran. TTEC embraces
and is committed to building a diverse and inclusive workforce that
respects and empowers the cultures and perspectives within our
global teams. We aim to reflect the communities we serve, by not
only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued,
belonging, and comfortable being their authentic selves at work. As
a global company, we know diversity is our strength because it
enables us to view things from different vantage points and for you
to bring value to the table in your own unique way.
Keywords: TTEC, Jackson , Solutions Architect - Remote, Other , Jackson, Mississippi
Didn't find what you're looking for? Search again!
Loading more jobs...