Transaction Settlement Lead - (REMOTE)
Company: eXp Realty
Location: Jackson
Posted on: September 17, 2023
Job Description:
We are one of the first all-remote companies with 2,000+ team
members utilizing our virtual office called eXp world. This role is
work-from-anywhere in the U.S., excluding U.S. territories. - Who
is eXp? Doing the audacious is part of eXp Realty's DNA. We are a
company that rewards creative minds who can offer bold solutions,
where opinions matter, anything is possible and the outcome can be
revolutionary. As a global full-service real estate brokerage
utilizing a 3-D, fully immersive, cloud office environment,
offering 24/7 access to collaborative tools & training, eXp has
broken the traditional mold of real estate. We are doing big
things. - Come join us at eXp Realty - a 6x Glassdoor Best Places
to Work organization! About the team: Brokerage Operations is
pushing the boundaries of possibility by breaking the mold of the
traditional brokerage with a team-oriented environment, ability to
work remotely and tons of opportunities for career advancement.
With lots of fun, informative and motivational training and
development, we are all about connecting with one another, with our
agents and building the most collaborative, exciting and proactive
brokerage in the world. Come join us!
What you will do: The Transaction Settlement Lead represents eXp
Realty as a lead to the front-line organization to assist agents
and brokers on their Real Estate transactions. The ability to work
side by side with the Payment Processing team and serve as a
lead/point of contact to help answer simple to complex questions as
it relates to every day in a virtual (remote) environment.
World-class customer service/experience is required for every
interaction with strong problem-solving skills, empathy, and
urgency to every engagement. Manage and support payment processing
in the following areas. How you will make an impact:
- Manages and works side by side with the Payment Processing team
that supports the following areas:
- Individual Agents
- Teams Transactions (e.g. Mega, Large Teams)
- State / Geo Based Transactions (e.g. CA, FL, TX, Ontario)
- Serves as the primary point of contact for escalations or
day-of questions from Transaction Settlement Analysts
- Identifies and communicates areas of improvement to the
Transaction Settlement Manager; always identifying and recommending
process improvements to help with overall agent experience
- Verify Enterprise override approvals and make notes once
approved. -
- Answer staff questions and be a 2nd set of eyes on files when
needed
- Helps oversee the review of transaction data, preparation of
Commission Disbursement Authorization and settlement of files
- Assists Transaction Settlement Manager with ongoing training
needs for the team
- Works closely with the Brokerage Operations team as well as
other departments
- Assists team when additional coverage is needed by performing
TSA tasks -
- Review transaction documents and incoming settlement statements
to ensure documents match Enterprise before settling files. -
- Works within cloud-based back-office systems
- Answers escalated questions from Agents and other team members
related to payment processing
- Able to work with agents and settlement companies to identify
and resolve errors on files -
- Complete daily tasks in a timely efficient manner;
- Greet Agent/New Recruits in cloud-based office and provide
education of services provided;
- Performs other duties as assigned
- Strong attention to detail in reviewing documents and entering
data is required;
- Assist the immediate needs of agents and brokers
- Ability to maintain confidentiality and work well with
agents;
- Respond to agents' questions in a timely and professional
manner;
- Assist with Performance Improvement Plans when necessary
- Work independently, resolve problems in a timely manner How you
will grab our attention:
- 2+ years of relevant experience in a high-volume, real estate
transaction process with a focus on delivering a world-class
customer service/experience -
- Real Estate Experience in Transaction Contract Management a
MUST
- Ability to read and interpret documents including real estate
contracts, leases, and settlement statements;
- Highly adaptable and a clear-thinking problem solver;
- A self-starter on individual projects and a contributing member
on team projects with a "can do" attitude;
- Excellent written, verbal, and organizational skills;
- Professional telephone skills;
- Strong organizational, prioritization and time management
skills;
- Positive, trustworthy and dependable;
- Proficiency in - G Suite strongly preferred
- SkySlope experience preferred
- Ability to work remotely with no direct in-person supervision
Education:
- BA in related field preferred
- High School Diploma/GED required If you think you'd make a
great match for this position but don't meet all the requirements,
we would still encourage you to apply! What eXp Realty Provides:
- Robust Medical benefits, as well as Dental & Vision
benefits
- Company supplied equipment; laptop, monitor, headset
- FSA plan
- 401k with a 4% match
- Stock option grant
- Fully remote environment
- Amazing company culture
- And more...
eXp Realty and its affiliated companies are an equal employment
opportunity employer. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, protected veteran status or disability or any other
characteristic protected by law.
Keywords: eXp Realty, Jackson , Transaction Settlement Lead - (REMOTE), Other , Jackson, Mississippi
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