Team Lead CX Development
Company: VirtualVocations
Location: Jackson
Posted on: September 17, 2023
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Job Description:
A company is looking for a Team Lead CX Development for their
Customer Support department.
Key Responsibilities:
Analyze development needs of the Customer Experience department
Coordinate and lead the creation, implementation, and management of
Quality Assurance and Performance programs
Oversee a team of Performance Support Specialists and Quality
Assurance Specialists
Required Qualifications:
Minimum of 5 years of experience as a Quality Assurance Leader or
related role in Customer Experience or operations
Strong knowledge of customer service operations and best
practices
Experience in designing and implementing evaluations and
assessments
Strong communication, collaboration, and interpersonal skills
Strong organizational and project management skills
Keywords: VirtualVocations, Jackson , Team Lead CX Development, Other , Jackson, Mississippi
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