Sr. Service Specialist (Remote)

Company: Kohler
Location: Jackson
Posted on: May 26, 2023

Job Description:

Sr. Service Specialist (Remote)
Work Mode: Remote
Location: Remote within assigned Territory of Arkansas, Mississippi and Louisiana.
Opportunity
The Sr. Service Specialist will assist dealers and OEMs with technical support, technical training, and disposition warranty claims.
Specific Responsibilities

• 
  
• 
  Process warranty claims, provide online technical support, monitor "Live Chat" technician support on Kohler website and field dealer technician calls that come through the Kohler switchboard.
  
  
• 
  Support the OEM distributors, and dealers in a manner that maintains and grows this as a competitive advantage. Enter the information from these service calls into the caller data system. Share best practices with other Service Specialists.
  
  
• 
  Execute new technician training as well as annual update school training for assigned dealers.
  
  
• 
  Travel to dealers to investigate and remedy field problems or disputed warranty claims.
  
  
• 
  Visit assigned dealers on a regular basis to build a technical relationship and support their business growth. Attend annual dealer open houses to support dealers and their customers.
  
  
• 
  Identify any potential problem trends based on field reports, arrange for the return of sample parts and submit Field Complaints as needed to drive corrective action.
  
  
• 
  Conduct internal and external service training programs for dealers, distributors, and OEM accounts.
  
  
• 
  Analyze warranty claims from dealers, distributors and OEMs. Approve or reject claims from dealers and distributors on basis of information submitted and obtain more data as needed.
  
  
• 
  Provide consulting service to Technical Publications staff for their preparation of service manuals, bulletins, kit instructions, etc. Review preliminary drafts for technical correctness and understandable language.
  
  
• 
  Present ideas for product improvement to the Regional Manager or Product Managers.
  
  
• 
  Personally demonstrate and drive the Kohler Core Competencies.
  
  
  Skills/Requirements
  
  • 
    
  • 
    3+ years of experience with the troubleshooting and repair of gasoline utility engines in the industrial or turf industries. Experience with common rail diesel engines is a plus.
    
    
  • 
    Associate Degree preferred with strong emphasis in mechanical and electrical courses of study, or equivalent experience.
    
    
  • 
    Well-developed customer service skills are required, and group training experience is desired.
    
    
    Travel
    
    • 
      
    • 25% within assigned territory for dealer visits and training facilitation.
      
      #LI-Remote
      #LI-AK1
      Applicants must be authorized to work in the US without requiring sponsorship now or in the future.
      Why Work at Kohler Co.?
      Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates' development to make that happen. So, we offer ongoing investment in each individual's personal development and the opportunity to collaborate with others across functions and roles at Kohler.
      In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!
      About Us
      Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities. We invite you to learn more about our culture and company at www.kohlercompany.com .
      It is Kohler's policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact kohlerjobs@kohler.com . Kohler Co. is an equal opportunity/affirmative action employer.
      We invite you to learn more about equal employment opportunity by reviewing the FederalEEO is the Law (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) and theEEO is the Law Supplement (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

Keywords: Kohler, Jackson , Sr. Service Specialist (Remote), Other , Jackson, Mississippi