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Mortgage Loan Specialist - Servicing

Company: Hope Enterprise Corporation
Location: Jackson
Posted on: May 23, 2023

Job Description:

About UsRecognized as one of the most successful Black and Women owned credit unions in the nation, HOPE continues to build its brand and impact by expanding access to financial services and engaging in advocacy to mitigate the extent to which factors such as race, gender, birthplace and wealth limit one's ability to prosper. Since 1994, HOPE has generated more than $3.6 billion in community development financing that has benefitted more than 2 million people in Alabama, Arkansas, Louisiana, Mississippi, Tennessee and nationwide. This work has supported small business owners struggling to gain access to capital, families seeking to own homes and individuals looking for a better way to manage their hard-earned money with a financial institution they can trust. This work has not gone unrecognized. In 2022 HOPE was named one of Fast Company's 10 most innovative companies reflecting current events. The recognition honors companies for innovative work on the most pressing issues of the day including COVID-19 response, the climate crisis, mental health and economic inequality.Job SummaryThe Mortgage Loan Specialist - Servicing is responsible for handling servicing calls for non-delinquent accounts, loan set-up for sub servicer, escrow inquiries, loan review of closed files, file maintenance of new loans, delivery of loans purchased and other assigned duties as needed. This position is located in the Jackson, MS corporate office.Primary and Essential FunctionsReview closed loan documentation from closing specialist for submitting file to sub servicerComplete loan individual set-up for sub servicer, input and submit required documents to sub servicerComplete Check request and wires for new loans and billsOrganize and audit closed loan files for accurate documents and other vital information as well as responsibility for obtaining any missing loan documentationProvide FHA Purchase Advices to match wires for accountingObtain required government insurance with any government agency loan closed by providing required documentsCoordinate the release of documents to the custodian for Fannie Mae, Freddie Mac, and FHLBProvides documents requested for other services (FC Bankruptcy, Payoffs etc.)Handle customer service issues accurately and efficientlyEscrow to include Insurance, Taxes, and 1098 forms for membersPrepare closing package for loans delivered to other investors, FNMA/FHLMCProvide and deliver in a timely manner and with meeting Hope's financial needs, loans pledged to FHLB including verify and uploading required documents into LOS system for FHLB Packages.Provide excellent internal and external customer serviceProvide supervisor with weekly updates on loans boarded, loans delivered to investors, FHLB, etc.Secondary FunctionsAssist as needed with the process of FC, REO, and Charge-OffsPerform general administrative duties such as attending meetings, department trainings, report production, etc.Serve as document custodian for Portfolio loansAssist with various mortgage loan operations needs when appropriateUpdate and provide feedback in the performance review evaluationWork with other departments when needed on projects related to the mission of HOPEAccountability for Business ResultsTimely and accurate submission of files to servicing including input of dataTimely and accurate submission of loan packages to investorTimely and accurate submission of pledged loan documents to FHLBSpecified Authority LevelAccess to loan files and performance dataCompetencies/SkillsMicrosoft Office products including Word, Excel, AccessInternational Document Services and Calyx PointWorking knowledge of DMI Connect, Web Direct and the FTP site for the sub servicerAbility to read and interpret documents, write routine reports and correspondenceAbility to work under high volume and pressure of deadlinesExcellent organization, data Entry, and mathematical Skills with close attention to detailsExceptional verbal and communication skillsProblem preventative and problem solving abilityStrong leadership skills and customer service orientedWorks well alone and also with others on a teamDesired QualificationsBachelor's degree in relevant field or equivalent experience5+ years of experience in residential mortgage loan documentation and two years preferably of investor delivery, government insuring and/or servicing experienceDemonstrated strength in ability to manage multiple projects at once while maintaining appropriate attention to details and deadlinesPhysical DemandsReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Work EnvironmentEmployee spends the majority of time in office environment, generally accessible to the public, customers, and potential customers.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Hope Enterprise Corporation, Jackson , Mortgage Loan Specialist - Servicing, Other , Jackson, Mississippi

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