Spanish Bilingual Customer Service Representative - Work from Home
Company: Everise, Inc.
Location: Jackson
Posted on: March 20, 2023
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Job Description:
Company Overview
Join us on our mission to elevate customer experiences for people
around the world. - As a member of the Everise family, you will be
part of a global experience company that believes in being
people-first, celebrating diversity and incubating innovation. Our
dedication to our purpose and people is being recognized by our
employees and the industry. Our 4.5/5 rating on Glassdoor and our
shiny, growing wall of Best Place to Work awards is a testament to
our investment in our culture. Through the power of diversity, we
celebrate all cultures for their uniqueness and strengths. With 13
centers around the world and a robust work at home program, we
believe great things happen when we work with people who think
differently from us. Find a job you'll love today!Position
Purpose:In this role you will take your exemplary customer service
skills, patience, understanding and compassion to answer inbound
phone calls for our clients' members. You will answer questions
related to their healthcare benefits. We offer opportunity for you
to earn additional cash incentives for reaching your goals in
addition to your base pay. We also offer medical, dental, vision,
and 401K benefits as well as earned PTO. If you've got the skills
to succeed and the motivation to make it happen, we look forward to
hearing from you.Job Requirements:--- Professionally handle a high
volume of incoming calls--- Thoroughly and efficiently gather
customer information, assess and fulfill customer needs and educate
customers where applicable regarding products and services---
Ability to utilize and navigate multiple systems simultaneously---
Be dependable and meet all attendance requirements--- Resolve
customer issues via one call resolution guidelines and/or escalated
process--- Meet or exceed company and client performance metrics---
Maintain a balance between company policy and client benefit in
decision making--- Continuously evaluate and identify opportunities
to drive process improvements that positively impact our client and
its customers--- Responsible for call disposition or compiling and
documenting customer information as required--- Ability to accept
and embrace changes within the current business
environmentQualifications:--- Must be fluent to read and speak
fluently in both Spanish and English--- Ability to pass a drug
screen and background check--- Dedicated area to work from in your
home--- Internet speed requirement of 20 Mb/s for download speeds
and 10 Mb/s for upload speeds (Wireless access is not permitted)---
Demonstrated passion for excellence with respect to treating and
caring for customers, especially senior citizens--- Strong decision
making and analytical abilities--- Ability to identify customer
needs and clearly articulate products and services--- Schedule
flexibility to include weekends, evenings, possible holidays and
occasional overtime--- Highly developed sense of integrity and
commitment to customer satisfaction--- Meet all attendance and
dependability requirements--- Be a team player#cb -Work at Home
Set-Up RequirementsStandard Connect and Speed -
--- - - - - - - - - Wired Ethernet connection 20 Mb/s download, -10
-Mb/s upload (wireless is not permitted) -*Some programs may
require higher speeds. - -Monitor -
--- - - - - - - - - (2) 21" monitor(s). You will supply 1 and
Everise will supply 1.Hard-wired Broadband Internet Service via
DSL, Cable, or Fiber Optic -
--- - - - - - - - - The use of wireless connections to access
Everise Work at Home systems at any time is prohibited, even if the
connection is encrypted. -
--- - - - - - - - - Additionally, Satellite, Microwave and Cellular
Hotspot Internet Services are not permitted. -Headset -
--- - - - - - - - - You must supply your own headset. Specific
models will be shared during the interview process. To be supplied
by Everise -(some programs offer bring your own devices):
--- - - - - - - - - Keyboard
--- - - - - - - - - Mouse -If you've got the skills to succeed and
the motivation to make it happen, we look forward to hearing from
you.
Keywords: Everise, Inc., Jackson , Spanish Bilingual Customer Service Representative - Work from Home, Other , Jackson, Mississippi
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