Pro Shop Front Desk Associate
Company: Club at TCP LLC
Location: Ridgeland
Posted on: March 18, 2023
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Job Description:
Position Title: Pro Shop Front Desk AssociateReports to: Pro
Shop Coordinator Front Desk:
Job Summary
The Pro Shop Front Desk Associate will be responsible for superior
customer service to current Club4Fitness members as well as
prospects seeking to join as tennis, only members during the set
hours of 4:00 p.m. to 8 p.m. on weekdays and also additional
weekend shifts.
Responsibilities of Front Desk Associate
1. Greet members, prospective members and guests, providing
exceptional customer service.2. Handle all front desk related
activities including: a. Answer phones in a friendly manner and
assist callers with a variety of questions. b. Check members into
the PEAK purchasing system.c. Assist with the tennis, only
signing-up process. d. Provide information about the Pro Shop and
Tennis facilities to members and prospective members.e. Update
member account information, as needed.3. Respond to member
questions and concerns in a timely and professional manner and
elevate to Pro Shop Coordinator, Head Tennis Professional, Club
Assistant Manager or Club General Manager, as needed.4. Assist in
maintaining the neatness and cleanliness of the club; complete
daily Club cleaning assignments.5. Willingness to work evening
schedule (4 p to 8 p) both weekdays and weekends.
Qualifications/Requirements
1. Customer service background preferred.2. Basic computer
proficiency.3. A passion for fitness and health.4. Upbeat and
positive attitude!5. Punctuality and reliability is an absolute
must!6. Exceptional customer service skills; able to interact in a
positive and professional way with members and co-workers,
exceeding the member's expectations.7. Strong listener with the
ability to empathize with Club members and problem-solve in
partnership with Club management personnel.8. Demonstrate diplomacy
and professionalism in all interactions while using appropriate
behavior and language.9. High School diploma/GED equivalent
required.10. CPR / AED certification preferrred.11. Must be 16
years of age or older.
Physical Demands
1. Continual standing and walking during shift.2. Continual talking
in person or on the phone during shift.3. Close reading work while
working on computer equipment as well as some repetitive motions
while typing and involved in cleaning activities.4. Must be able to
occasionally lift up to 50 lbs.5. Regular exposure to certain
chemicals related to cleaning products.
Keywords: Club at TCP LLC, Jackson , Pro Shop Front Desk Associate, Other , Ridgeland, Mississippi
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