Desktop support
Company: The Judge Group
Location: Crystal Springs
Posted on: March 13, 2023
|
|
Job Description:
Location: Crystal Springs, MSSalary: $14.00 USD Hourly - $20.00
USD HourlyDescription: Job Title: Desktop SupportLocation: Crystal
Springs, MS 39059Duration: 6+ Months contract--Required Skills:---
Typically requires technical school certification or equivalent of
2-4 years of relevant experience--- Maintain all required OEM
Certifications as directed by Management--- Knowledge of relevant
software and hardware systems--- Understanding of ITIL
methodologies--- A+ certification is desired--- May require
additional customer-specific certifications or training as
required--Skills:--- Excellence in communication and
customer-facing skills--- Strong oral, written and interpersonal
skills--- Ability to follow instructions and processes with minimal
instruction--- Ability to lift and or move various computer
equipment up to 50 lbs.--- Must own a basic repair
kit--Responsibilities:--- Performs basic and moderately complex
troubleshooting and repair activities, typically associated in an
end-user environment, including but not limited to PC's, desktops,
laptops, tablets and printers.--- Provide support to client
identified VIPs--- Responds to change management requests including
installing new PC equipment, providing end-user desk side support
and other related activities.--- Perform Install/Move/Add or Change
(IMAC) activities.--- Perform all assigned desk-side support
activities--- Display outstanding technical and professional
services skills at all times--- Meet - established customer service
satisfaction levels and other operational/customer service metrics
as outlined in established guidelines--- Proactively communicate
with the end-user and service desk personnel regarding arrival
times, repair time estimates and status of the repair---
Understands and follows all documented service operations policies
and procedures.--- Other duties or certifications may be assigned
to meet business needsContact: This job and many more are available
through The Judge Group. Find us on the web at
Keywords: The Judge Group, Jackson , Desktop support, Other , Crystal Springs, Mississippi
Click
here to apply!
|