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Customer Support Representative, LiveWell - Ridgeland

Company: Elior North America
Location: Ridgeland
Posted on: January 27, 2023

Job Description:

b'Welcome to the Family!/n/nElior North America Family of Companies/n/nChef-Inspired. Dietitian Designed. LiveWell with Traditions provides home delivery of nutritious meals/xe2/x80/x94designed by our registered dietitians/xe2/x80/x94 tailored to the dietary needs of individuals with certain health conditions, helping them maintain optimal health through better nutrition. We also provide meals to health plan members during their post-acute discharge period./n/nOur direct-to-door delivery ensures that health plan members get the meals that medical directors, case managers and discharge teams expect/xe2/x80/x94with friendly service that exceeds /xe2/x80/x9cthe usual./xe2/x80/x9d/n/nLiveWell with Traditions has been making healthy eating easy, convenient, and enjoyable for older adults for almost 50 years. As a division of the largest provider of senior nutrition meals in the U.S., managing meal benefit programs that comply with all regulatory standards is at our core./n/n/xc2/xa0/n/nLiveWell is growing. Come Join us! We provide:/n/nBeautiful office space surrounded by nature, business-causal dress code, state of the art proprietary technology, growth opportunity with expanding business, no cold calls, no sales, no upselling, training, benefits, and the most amazing team with the best work culture!!!/n/n/xc2/xa0/n/nJob Overview:/xc2/xa0 Do you have a passion for helping others? As the Customer Support Representative, you will enjoy having a positive impact on the lives of others. LiveWell with Traditions is seeking compassionate and experienced Customer Support Representatives. With LiveWell with Traditions you support customers by assisting with one of the basic life necessities which is food. You will play a key role in assuring friendly, professional, accurate, and secure processing of meal orders and home deliveries./n/n/xc2/xa0/n/nWhat you/xe2/x80/x99ll do:/n/n * Works promptly and effectively without making client or customer feel rushed. Manage calls in a timely manner./n * Foster client relationships by identifying customer needs./n * Makes inbound/outbound contact regarding meal plan eligibility, ordering and tracking/n * Enters data by accessing Personal Health Files (PHI) files to complete customer orders within HIPAA compliant company ERP/CRM system and other programs which also includes documenting conversations/interactions./n * Liaison between customer(s) and Case Manager(s)/xc2/xa0/n/n/xc2/xa0/n/nWhat you/xe2/x80/x99ll have:/n/n * High school diploma or equivalent/n * Prior 1-2 years of customer service or call center experience preferred/n * Experience within Healthcare or Medicare/Medicaid insurance desired/n * Basic knowledge of HIPAA/n * Working knowledge of Microsoft Office, Outlook, telephone system, printer, and fax machine/n * Ability to organize and manage multiple priorities in fast-paced environment/n * Attention to detail and accurate data entry/xc2/xa0/n * Good verbal and written communication skills/n/n/xc2/xa0/n/n/xc2/xa0/n/nDisclaimer: This job description can be revised by management as needed./n/n/xc2/xa0/n/nElior North America is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.'

Keywords: Elior North America, Jackson , Customer Support Representative, LiveWell - Ridgeland, Other , Ridgeland, Mississippi

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