4378 Jackson Metro Teller Service Representative
Company: KEESLER FEDERAL
Location: Jackson
Posted on: January 24, 2023
Job Description:
JOIN THE KEESLER FEDERAL CREDIT UNION TEAM!
Keesler Federal Credit Union team membersenjoy competitive salaries
and a wide range of benefits, some of which include:
- Medical, dental, and vision insurance
- Section 125 Flexible Spending Accounts for Health Care and
Dependent Care expenses
- Employee and Dependent Life Insurance
- 401(k) Retirement Plan with 100% match on the first 5%
contributed by you
- Paid Leave
- Tuition Reimbursement and Competitive Scholarships
- Short Term & Long Term Disability Benefits
WE CURRENTLYDO NOT SPONSOR WORK RELATED VISAS
Position: Teller Service Representative I
Department: Retail Operations
Reports To:Teller Supervisor or Teller III
FLSA: Non-Exempt
SUMMARY
Under general supervision, but following established policies and
procedures, performs a broad range of teller service activities.
This position is responsible for posting transactions in a variety
of credit union computer systems, managing and balancing cash under
their control, and maintaining control of the negotiable
instruments accessed. This position calls for a great deal of
accuracy, while maintaining a high degree of productivity. This
position supports sales and service initiatives by identifying and
referring cross sales or distributing marketing materials to
members.
SUPERVISORY RESPONSIBILITIES
None
ESSENTIAL FUNCTIONS
- Following credit union policies and procedures, properly
identifies members (including account ownership) for whom they are
conducting transactions or providing account information.
- Accepts deposits and payments and performs withdrawals or loan
advances within assigned dollar limits of authority. These
transactions are performed on a variety of checking and savings
products as well as a variety of loan types, including credit
cards. At the conclusion of a member interaction, reads back
members' receipts in order to verify and finalize the accuracy of
the transaction.
- Maintains control of cash by double counting all cash received
and disbursed. The purchase and sale of cash with other staff
members or the vault verified under dual control and immediately
posted in Symitar. Additionally, an adding machine tape is
maintained in good order as an additional audit trail for cash
accepted and disbursed from the cash drawer.
- Verifies checks for deposit are made payable to parties
presenting them for negotiation, properly endorsed, and deposited
or credited for payment in accordance with credit union policy, and
if applicable to Reg CC. Utilizes True Checks within prescribed
guidelines.Based on a determination of collectability, the actual
check and the member presenting the item; the teller may be
required to deposit the item to a share account under extended
hold. Supervisor approval will be required for accepting negotiable
instruments above the dollar limit of authority.
- Provides account information such as current balances,
transaction history, dates & amounts of deposits and loan pay-offs,
only for the member account owner(s).
- Works to resolve members' concerns, complaints, discrepancies,
and problems through the use of available resources, effective use
of KFCU computer systems and product knowledge. Refers problems
through the chain-of-command for resolution. Utilizes the Synapsys
CRM to effectively track member concerns.
- Balances cash fund and check batches daily and assists in
balancing disbursed checks, check batches, and bonds. To be
balanced means that the cash and check totals for the teller match
with the Symitar system totals and cash adding machine tape, and
physical check count in the teller batches. The teller is
responsible for management of their own work and also compliance
with those controls that impact branch balancing.
- Maintains security over cash and other valuables in accordance
with established procedures. This means protecting information by
ensuring it is protected from public view while working and secured
in locked areas when not present. When required by policy or
instructed by the Teller Supervisor, follows dual control
procedures for cash and negotiable instruments. The teller never
allows cash under their control to be left unsecured.
- Upholds all member information in strictest confidence.
- Must maintain proficiency in Symitar, COWWW, Synergy, Synapsys
CRM, Outlook, Microsoft Office, and any other computer programs
deemed necessary to perform the job functions of teller.
- Ensures the workspace is neat, organized and well stocked with
supplies.
- Performs ATM frontline maintenance and balances the ATMs in the
branch or drive through lanes as directed and in accordance with
credit union procedures, which has elements of dual control that
must be followed.
- Processes night depository and ATM deposits as directed and in
accordance with credit union procedures, which has elements of dual
control that must be followed.
- Completes, with an acceptable grade, all training for the
position of teller as directed by management and actively
participates in training classes.
- Responsible for compliance with all Federal regulations
including Bank Secrecy Act (BSA), Office of Foreign Assets Control
(OFAC), and Red Flag Program.
Other Duties and Responsibilities:
- Miscellaneous duties as assigned.
Knowledge & Skills:
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skills and/or abilities
required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
functions.
Education:
- A high school education or GED.
Experience and Other Requirements:
- One month to twelve months of similar or related
experience.
- Prior cash handling experience or teller experience
preferred.
- Demonstrated ability to operate PC equipment, teller terminals,
various printers, calculator, and currency counter accurately and
at a generally accepted rate of speed.
- Demonstrated ability to work effectively in a team environment
with all levels of team members, management and members.
- Must possess excellent basic math skills; accuracy and
attention to detail required.
- Must maintain confidentiality at all times and display
dependability in all areas of job duties.
- Displays dependability in all areas of job duties and
attendance.
Interpersonal Skills:
Work normally involves contacts with persons beyond immediate
associates generally regarding routine matters for purposes of
giving or obtaining information which may require some discussion.
Outside contacts take the form of service to the public (members or
vendors) requiring ordinary courtesy in providing assistance and
information.
Computer Skills:
- Extensive use of personal PC required.
- Must be proficient in Microsoft Word, Excel, and Outlook
e-mail.
- Must be able to navigate the internet to search for data and be
able to complete online forms.
- Somewhat knowledgeable of emerging computer technology, such as
mobile devices, imaging technology, and social media.
- Familiarity with home banking and bill paying services.
Certificates, Licenses and Registrations:
- Must actively participate and successfully complete The Member
Advantage (TMA) training within 9 months of employment.
- Must actively participate and successfully complete the TMA
Annual Accelerator training classes.
PHYSICAL DEMANDS
The physical demands described here are representative of those
that must be met by an individual to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions.
While performing the duties of this job, the individual is
regularly required to stand and walk; use hands to finger, handle,
feel or grasp; reach with hands and arms; and talk or hear. The
individual is frequently required to sit; kneel, crouch, or stoop.
The employee is occasionally required to lift and/or move 25-50
pounds.
WORK ENVIRONMENT
The work environment characteristics described here are
representative of those that must be met by an individual to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
Extensive use of desktop computer is required. The noise level is
that of a normal office environment. When the branch lobby is busy,
elevated noise levels are present.
DECLARATION
The human resources department retains the sole rights and
discretion to make changes to this job description.
Equal Opportunity Employer/Protected Veterans/Individuals with
Disabilities
The contractor will not discharge or in any other manner
discriminate against employees or applicants because they have
inquired about, discussed, or disclosed their own pay or the pay of
another employee or applicant. However, employees who have access
to the compensation information of other employees or applicants as
a part of their essential job functions cannot disclose the pay of
other employees or applicants to individuals who do not otherwise
have access to compensation information, unless the disclosure is
(a) in response to a formal complaint or charge, (b) in furtherance
of an investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractor's legal duty to furnish information. 41 CFR
60-1.35(c)
Keywords: KEESLER FEDERAL, Jackson , 4378 Jackson Metro Teller Service Representative, Other , Jackson, Mississippi
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