Casino Host
Company: PENN Entertainment, Inc.
Location: Vicksburg
Posted on: January 24, 2023
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Job Description:
We're always looking for talent that believes in having fun. At
PENN Entertainment, you'll get to be a part of an exciting
industry, where the days and nights are fast paced. You'll work
with an incredibly diverse set of co-workers driven by their
enthusiasm for helping people find and have more fun. You'll also
get to work at a company that cares about your career growth and
will help you get the support you need to expand your
possibilities.Come, join us. It'll be fun.- Assists in resolving
guest opportunities, conflicts, and complaints on behalf of the
company in a fair and equitable manner. - Develops relationships
with players to grow customer base and increase company revenues by
assuring customer retention and repeat business. - Attracts and
manages customers through weekly telemarketing and in-person
contact on the casino floor. Exercises discretion to provide guests
with hospitality arrangements, including rooms, food, beverages;
assists with special requests. - Proactively seeks out new business
on casino floor, introducing the benefits of and soliciting
enrollment for the player rewards program. - Highly knowledgeable
of Credit procedures, if applicable. Encourages the use of Credit
and may extend lines of Credit when appropriate and permissible by
state regulatory law. - Devotes significant time being visible and
available on the casino floor in order to meet and greet guests
during individual visits, as well during special events. - Makes
decisions regarding valuable complimentaries based on a
consideration of recorded play, earned points, comp availability,
and customer profitability. - Utilizes telemarketing,
correspondence, referrals, email, and events to solicit and grow
existing business. - Achieves departmental sales and growth goals.
- Develops in-house invitation lists for special events and other
significant hosting events. - Enthusiastically supports, actively
promotes, and demonstrates superior customer service in accordance
with department and company standards and programs. - Attends and
aids in the coordination of special events. - Exhibits a friendly,
helpful, and courteous manner when dealing with customers of fellow
hosts. - Utilizes Salesforce (CMS)tracking for all player contacts,
profile preferences, and tasks. Completes all Salesforce task
requirements in a timely manner; reviews all monthly metrics with
manager and sets quarterly goals. - Develops and maintains
technical skills to maximize use of patron data systems. -
Establishes a direct line of communication with all service
departments for the purpose of caring for a variety of levels of
players. - Monitors patron activity and profitability of all
assigned players. - Maintains the confidentiality of player
information including but not limited to personal information such
as name, address, contact information, level of play, wins, losses,
number of visits, etc. - Provides assistance at special events as
needed. - Provides professional representation on behalf of the
company at internal and external meetings and events. - Ensures
interactions with internal and external guests follow the
guidelines of the customer service program. - Adheres to all
Corporate and local policies, procedures, and operating guidelines.
- Responsible for ensuring regulatory compliance within area of
authority and reporting potential issues to management. - Maintains
strict confidentiality in all company matters.- Bachelor's degree
(B.A./B.S.) from four-year college or university; or minimum five
(5) years of customer service experience and/or training; or
equivalent combination of education and experience. - Must have a
minimum of one (1) year Casino Guest Service experience, including
but not limited to Player Development, Slots, or Table Games. - One
(1) year of hosting experience with adequate customer following
preferred. - Must have exceptional customer service and
interpersonal skills. - Must have excellent written and verbal
communication skills. - Must have intermediate computer knowledge;
proficient in Microsoft Office (Word, Excel, and Outlook);
Salesforce (CMS) and ACSC experience preferred. - Ability to add,
subtract, multiply, and divide in all units of measure, using whole
numbers, common fractions, and decimals. Ability to compute rate,
ratio, and percent and to draw and interpret bar graphs - Ability
to effectively present information and respond to questions from
groups of managers, clients, customers, and the general public. -
Must have the ability to interact with guests, staff, and
colleagues and resolve problems and conflicts in a diplomatic and
tactful manner. - Must be able to maintain confidentiality and a
high level of professionalism at all times. - Must have the ability
to write reports and business correspondence. - Ability to work
collaboratively and communicate effectively with team members at
all levels of the organization. - Must have the ability to identify
problems, collect and analyze data, and draw valid conclusions. -
Ability to maintain a high level of energy and take a proactive and
strategic approach to dealing with issues.We've grown to become the
most innovative omnichannel provider of entertainment experiences,
thanks to our 12 retail brands representing 43 destinations across
North America, online gaming via Barstool Sportsbook and theScore
-BET.Being an industry leader means more than being a purveyor of
fun. We are also committed to values like diversity and
sustainability - for our community, our team members, our vendors,
and our planet.ClickHEREto learn more about our career
opportunities, programs, benefits, etc.Equal Opportunity
Employer
Keywords: PENN Entertainment, Inc., Jackson , Casino Host, Other , Vicksburg, Mississippi
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here to apply!
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