IT Automation Solutions Specialist
Company: YoungWilliams PC
Posted on: November 26, 2022
Summary of Position
The Automation Solutions Specialist creates scalable and efficient
process automation and reusable components that can be leveraged
across different lines of businesses and quality assurance and
controls if needed. The Automation Solutions Specialist works on
company processes to develop and implement process improvement
recommendations to satisfy business unit functions while
maintaining a vision for future needs.
Essential Job Requirements
Conducts research and analysis throughout the organization to
understand workflows, processes, data collection, reporting needs
and other technical issues associated with business processes and
Automates routine processes using no-code'low-code development
technologies that leverage Power Apps, Power Automate, and Power
Writes business requirements, change requests, test plans, and
Develops and manages IT Infrastructure stories into DevOps
Documents accurately all IT stories, meetings and scenarios as
Ensures IT Infrastructure story accuracy and clarity (Acceptance
criteria, story match design docs, right artifacts attached)
Tracks 3rd party versioning and new features
Schedules all Ad Hoc Meetings within IT department and takes all
Creates IT Infrastructure documentation (Tech docs, Knowledge Base,
Deploy and Test plans)
Performs manual post maintenance window testing
Serves as business liaison between Operations and the Technical
teams, communicating with the Infrastructure staff, subject matter
experts (SME's) and the business process owners to answer any
questions that arise during the development and testing of an
Prioritizes needs while handling matters expeditiously,
proactively, and follow through on projects to successful
completion, often with deadline pressures.
Degree in Computer Science/Engineering or equivalent related work
2+ years of experience with low code/no code (LC/NC)
Experience with Microsoft Power Apps, Power Automate, Power BI and
Microsoft 365, including SharePoint
Two to five years of experience with business processes, project
management and process improvement techniques
Experience as a technical analyst
Strong knowledge of the scrum framework as well as other Agile
frameworks such as Kanban, Crystal, XP, etc.
Proficient computer skills with working knowledge of Excel, Word,
Ability to multi-task and handle multiple projects concurrently
Proactive approach to take initiative with little direction at
times and the desire to solve problems
Problem Solving: Identifies and resolves problems in a timely
manner. Gathers and analyzes information skillfully. Develops
alternate solutions. Works well in group problem solving
situations. Uses reason even when dealing with emotional
Multi-tasking: Able to work in a fast-paced environment by
prioritizing and multi-tasking.
Able to meet deadlines with a high level of creditability,
integrity, professionalism, customer service and motivation.
Detail Oriented: Must pay particular attention to details in all
transactions to ensure accuracy, completeness and timeliness.
Customer Service: Manages difficult or emotional customer
situations. Responds promptly to customer needs. Responds to
request for service and assistance.
Communication: Speaks clearly and persuasively in positive or
negative situations. Listens and when needed, gets clarification.
Practices active listening skills to determine the nature of the
problem/call. Practices excellent telephone and written
communication skills including voice tone and grammar.
Teamwork: Contributes to building positive team morale.
Attendance/Punctuality: Is consistently at work and on time.
Ensures work responsibilities are covered.%13899711%
Keywords: YoungWilliams PC, Jackson , IT Automation Solutions Specialist, Other , Ridgeland, Mississippi
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