Product Support Representative

Company: Change Healthcare
Location: Jackson
Posted on: August 7, 2022

Job Description:

Overview Of PositionThis position is responsible for answering calls and pulling new cases entered by our customers in Salesforce. This role will be responsible for troubleshooting new software issues using our knowledge base articles and other available resources.What will be my duties and responsibilities in this job?+ Answer support calls from customers + Pull new cases entered by customers in Salesforce+ Document call results in SalesforceWhat are the requirements needed for this position?+ High School Diploma+ Certified Pharmacy Technician+ MS Office Suite and Windows experience What other skills/experience would be helpful to have? + 1+ years of experience in a technical software support role+ Knowledge of hardware and network configurations+ Familiarity with pharmacy terms, practices, and technology+ Unix and SQL knowledge ideal #li-remote #iWork4CHNG #ChangeHealthcareCareers #HiringNow#RemoteWork #NetworkSolutionsatCHNG Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system! COVID Vaccination Requirements We remain committed to doing our part to ensure the health, safety, and well-being of our team members and our communities. As such, we require all employees to disclose COVID-19 vaccination status prior to beginning employment and we may require periodic testing for certain roles. In addition, some roles require full COVID-19 vaccination as an essential job function. Change Healthcare adheres to COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Equal Opportunity/Affirmative Action Statement Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at https://www.eeoc.gov/employers/eeo-law-poster and the supplemental information at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf.If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to applyaccommodations@changehealthcare.com with "Applicant requesting reasonable accommodation" as the subject. Resumes or CVs submitted to this email box will not be accepted.Click here https://www.dol.gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf to view our pay transparency nondiscrimination policy. California (US) Residents: By submitting an application to Change Healthcare for consideration of any employment opportunity, you acknowledge that you have read and understood Change Healthcares Privacy Notice to California Job Applicants Regarding the Collection of Personal Information (https://www.changehealthcare.com/privacy-notice/privacy-notice-to-california-job-applicants) . Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.Change Healthcare is an equal opportunity employer. All qualified applicant will reveive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status.

Keywords: Change Healthcare, Jackson , Product Support Representative, Other , Jackson, Mississippi