Work from Home Bilingual Customer Service and Sales Representative (Sumrall)
Company: TTEC Holdings, Inc. (Teletech Holding Corp)
Location: Sumrall
Posted on: August 4, 2022
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Job Description:
At TTEC, we are all about the Human Experience. Elevated. You
can be a part of creating and delivering amazing customer
experiences... and at the same time... #experienceTTEC, an
award-winning, employment experience as a Bilingual Customer
Service and Sales associate - Spanish-English. In this role, you'll
grow your career by connecting your customer service and sales
aptitude to become a Licensed Insurance Agent work from home.
That's right. TTEC is paying you to train, study, and take your
state insurance exam. We even pay for all your licensing fees and
continuing education credits. It's time to take your career to the
next level with TTEC. Our TTEC work from home team has 41 preferred
residency states. We are currently not hiring from the following
geographies: AK, CA, HI or outside of the United States. Residents
of Colorado, Illinois, Massachusetts, New Jersey, New York,
Washington, and Washington, D.C. will be considered only based on
special business need. What You'll be Doing Do you have a passion
for helping others and giving them peace of mind? Whether it's
getting answers for customers quickly, consulting and recommending
products with compassion or resolving their issues with a smile,
you'll be the difference between their customer experience being
just average or an exceptional one. We'll train you to be a subject
matter expert in your field, so you can be confident in providing
the highest level of service possible. And we trust you already
have the necessary ingredient that can't be taught-a caring and
supportive nature that will shine through as you help customers
through some of the more difficult times in their lives. You'll
also have a chance to make great new friends and grow your career
in a high-energy, family-friendly atmosphere. You'll report to a
Team Lead. You'll contribute to the success of the customer
experience as well as the overall success of the team. Once you
become a Licensed Insurance Agent, on a typical day, you'll Assist
individuals in understanding their coverages and selecting the
right products, services, and best solutions to meet their personal
needs Be providing full lifecycle customer service and sales where
you could accept inbound or might be calling out to provide follow
up Respond to customer inquiries with compassion and active
listening and select the best solution in an efficient manner
Identify additional needs customers may have and help them to
upgrade products or services What You Bring to the Role Bilingual
in Spanish and English High speed internet access (> 15 mbps)
Aptitude, self-discipline and tenacity to learn about what it takes
to become a licensed insurance associate including passing the
state licensing exam (and yes... we will help... those who take it
seriously and accept our coaching are extremely likely to pass on
the first try... a few have to take it again... and yes... we'll
help you through that too!) Ability to maintain and follow strict
personal privacy for customer information Strong customer service
orientation High school diploma or equivalent is the minimum and...
with education... more is better, especially as you study to pass
your state exam Computer savvy What You Can Expect Knowledgeable,
encouraging, supportive and present leadership Diverse and
community-minded organization Career-growth and lots of learning
opportunities for aspiring minds FREE licensing course (and you'll
be paid for your time to boot) All state licensing exam fees
covered by company and yearly renewal of license provided by TTEC
as your employer Company-provided computer once you have secured
your license A base wage of $16/hr while studying for your state
exam. Once you are licensed, you will receive an increase to your
base pay and be eligible for performance-based bonuses. And
yes...all the health and wellbeing, financial and income
protection, and paid leave benefits you'd expect and maybe a few
that would pleasantly surprise you. For full details on our
benefits, visit About TTEC Our business is about making customers
happy. That's all we do. Since 1982, we've helped companies build
engaged, pleased, profitable customer experiences powered by our
combination of humanity and technology. On behalf of many of the
world's leading iconic and disruptive brands, we talk, message,
text, and video chat with millions of customers every day. These
exceptional customer experiences start with you. TTEC is proud to
be an equal opportunity employer where all qualified applicants
will receive consideration for employment without regard to race,
color, religion, sex, sexual orientation, gender identity, national
origin, disability, or status as a protected veteran. TTEC embraces
and is committed to building a diverse and inclusive workforce that
respects and empowers the culture and perspectives within our
global teams. We strive to reflect the communities we serve by not
only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and
comfortable being their authentic selves at work. As a global
company, we know diversity is our strength. It enables us to view
projects and ideas from different vantage points and allows every
individual to bring value to the table in their own unique way.
Keywords: TTEC Holdings, Inc. (Teletech Holding Corp), Jackson , Work from Home Bilingual Customer Service and Sales Representative (Sumrall), Other , Sumrall, Mississippi
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