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Registrar (3107)

Company: Bolivar Medical Center
Location: Cleveland
Posted on: January 16, 2022

Job Description:

Bolivar Medical Center Job Summary: Responsible for timely and accurate pre-registration and insurance verification. Interview patients to acquire demographic, insurance and emergency contact information. Work to have pre-registrations at 90% for each day and be out 2 weeks. Communicate with PFSD and Supervisor challenges or ideas. Use payer websites to obtain insurance verification and patient financial responsibilities. Monitor pre-registration daily Job Responsibilities: Provides excellent customer service. Interview patients to gather demographic, insurance information and emergency contact information. Reschedule Cancellations Returns messages left timely, same day or within 24 hours. Monitors and Completes pre-registrations. Checking multiple times a day for add on visits, working with the scheduling department. Works high dollar test accounts first to ensure patients are informed as far in advance as possible of their financial responsibility. Expectation is for all scheduled accounts to be worked at least two weeks out. (knowing some accounts will not be scheduled in that time frame, however will be completed within 48 hours of placement on the schedule) Assists with walk-in or add on visits to ensure all authorizations are obtained. Work with Medicaid Vendor when patients need assistance or are self-pay. Searches MPI completely to ensure assignment of the correct medical record number. Notifies medical records for any duplicate medical record number(s). Completes Medicare Secondary Payer Questionnaire as applicable and retains it in the appropriate system for reference. Produces Estimate prior to contacting patient to inform the patient with the most accurate financial responsibility information. Enters notes for Registrars to understand what is owed by the patient or information needing to be obtained when the patient arrives. Prepare registration packets with Registration Communication Sheet on top. Supports special projects as requested. Standard Responsibilities and Knowledge Practices and adheres to the Code of Conduct Follows facility Mission and Vision Statement Adheres to HSC/Hospital Policies and Procedures. Follows Facility and Department Dress code Adheres to AIDET/ HIPPA/ EMTALA Follows Registration Standards Scan ID, Insurance cards front & back and other pertinent information Runs and Reads Relay to ensure correct Insurance selection. Carefully select correct I-plan to ensure financial tracking accuracy. Performs Medical Necessity review when appropriate (if not already completed in scheduling or pre-registration process) Meets AhiQa standards (grade A) Understands Switchboard duties and able to preform Understand, deliver and follow Security Codes processes: How to call on Overhead Intercom Phone Etiquette: Answer phone by third ring Identify area-Your Name-How may I help you Transfer- *Ensure someone answers, introduce the call before releasing the call. *Ask first if they would like to leave a message if there is no answer. *If not take a message and send an email to the person, informing them the caller did not want to leave a Voice Mail, be sure all important information is included. (i.e. Caller Name, Phone Number, date and time of call and any message) Forms (Understand and be able to communicate all registration forms) Consent MSP IMM MOON Letter Understands individual and departmental Special Processes: Disaster Process Downtime Process Facility Emergency Codes Able to provide Information and Direction for Specialty Situations TDD/TTY location and use Language Line-How and when to use, provide language selection menu. Demonstrates knowledge of occurrence reporting system Utilizes process to report potential safety issues Provide meal break relief as needed for other Patient Access areas Other Duties as assigned Education: High School Diploma required One year of related experience or other clerical experience in a hospital or medical office department preferred Licensure/Certification/ Registration: None Required Required Work Experience: None Required Complexity of Work: Requires critical thinking Use of Decisive judgment Ability to work with minimal supervision. Able to work in a stressful situations Multitasking Take appropriate action. Personal Protective Equipment: Follow standard precautions using personal protective equipment as required.Job Requirements: Education: High School Diploma required One year of related experience or other clerical experience in a hospital or medical office department preferred Licensure/Certification/ Registration: None Required Required Work Experience: None Required Complexity of Work: Requires critical thinking Use of Decisive judgment Ability to work with minimal supervision. Able to work in a stressful situations Multitasking Take appropriate action. Personal Protective Equipment: Follow standard precautions using personal protective equipment as required. LifePoint Health is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans status or any other basis protected by applicable federal, state or local law.

Keywords: Bolivar Medical Center, Jackson , Registrar (3107), Other , Cleveland, Mississippi

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