Remote Call Center

Company: Global Channel Management, Inc
Location: Ridgeland
Posted on: January 16, 2022

Job Description:

Remote Call Center needs experience and must be local to Ridgeland, MS

Remote Call Center requires:
Ability to perform in an analytical and operational process.
Entry-level position with limited requirements
Availability M-F 8-5 pm
Must have high-speed internet greater than 25mbps
Ability to type 35wpm
Great problem-solving skills
Excellent communication skills
Quiet and private working environment to process and receive sensitive PHI/HIPAA information
Successfully complete the 2-week training course and observation period.
Remote Call Center duties:
Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.
Identifies customer needs by referring to case notes and examining each as a specific case.
Performs routine call center activities concerning business products and services.
Uses standard scripts and established guidelines and under supervision, to meet SLAs.
Provides customers with information that is specialized.
Communicates in a warm and empathetic manner.
Gathers all necessary information to update the database.
Applies experience and skills to complete assigned work.
Works within established procedures and practices.
Works with a close degree of supervision.
Functional Knowledge

Keywords: Global Channel Management, Inc, Jackson , Remote Call Center, Other , Ridgeland, Mississippi