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Customer Care Call Center

Company: Global Channel Management, Inc
Location: Clinton
Posted on: January 13, 2022

Job Description:

Customer Care Call Center needs experience
Customer Care Call Center requires:
Ability to perform in an analytical and operational process.
Entry-level position with limited requirements for licenses, training, and certifications.

Customer Care Call Center duties:
Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.
Identifies customer needs by referring to case notes and examining each as a specific case.
Performs routine call center activities concerning business products and services.
Uses standard scripts and established guidelines and under supervision, to meet SLAs.
Provides customers with information that is specialized.
Communicates in a warm and empathetic manner.
Gathers all necessary information to update the database.
Applies experience and skills to complete assigned work.
Works within established procedures and practices.
Works with a close degree of supervision.
Functional Knowledge

Keywords: Global Channel Management, Inc, Jackson , Customer Care Call Center, Other , Clinton, Mississippi

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