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Customer Support Specialist

Company: Blue Cross & Blue Shield Of Mississippi
Location: Jackson
Posted on: January 13, 2022

Job Description:

The Customer Support Specialist is accountable for providing quality service to customers seeking direction, information or assistance by conducting effective research on matters related to myBlue, pharmacy, enrollment, billing, benefits and claims inquiries to ensure first call resolution is achieved.
The Customer Support Specialist is responsible for ensuring a connection is made with each customer interaction to assist the customer with their initial concern and provide information tailored to their individual healthcare needs.
Job-Specific Requirements: Must have a Bachelors degree. Minimum GPA of 3.0. Must have proficient computer skills and be able to successfully complete all levels of the call center training program. Excellent active listening skills in order to clearly understand members issues. Must possess excellent communication skills to ensure a professional company image is projected at all times.
Blue Cross & Blue Shield of Mississippi is an Equal opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We offer a comprehensive benefits package that is worth approximately one-third of the salary compensation. Our benefits program is among the best in the health care field. We are looking for employees who can bring their experience, expertise and dedication to work for our customers.by Jobble

Keywords: Blue Cross & Blue Shield Of Mississippi, Jackson , Customer Support Specialist, Other , Jackson, Mississippi

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