Customer Care Call Center
Company: Global Channel Management, Inc
Posted on: November 18, 2021
Customer Care Call Center needs experience
Customer Care Call Center requires:
Ability to perform in an analytical and operational process.
Entry-level position with limited requirements for licenses,
training, and certifications.
Customer Care Call Center duties:
Assesses calls to provide service immediately, be transferred, or
require follow-up for client resolution.
Identifies customer needs by referring to case notes and examining
each as a specific case.
Performs routine call center activities concerning business
products and services.
Uses standard scripts and established guidelines and under
supervision, to meet SLAs.
Provides customers with information that is specialized.
Communicates in a warm and empathetic manner.
Gathers all necessary information to update the database.
Applies experience and skills to complete assigned work.
Works within established procedures and practices.
Works with a close degree of supervision.
Keywords: Global Channel Management, Inc, Jackson , Customer Care Call Center, Other , Jackson, Mississippi
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