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Company: Hinds County Human Resource Agency (HCHRA)
Location: Jackson
Posted on: June 13, 2021

Job Description:

Job Description

The position involves supervision of Family Opportunities direct staff, management of use of multiple data entry systems, interviews, counseling, information and referrals, and other related activities in providing services to eligible applicants under the various programs provided by the Agency.This position oversees advocates that help families from every station in life, and sometimes dire economic backdrops, to ease them through transitions, hardships, and mentally tough times. This position assists families in finding the proper opportunities to get the resources or supplements they need to obtain or sustain stabilization. This person will also be the link between people setting and reaching their needs. This position involves interviewing, counseling, information and referrals, developing and maintaining case files and the case management, and other related activities in providing services to eligible applicants under the various programs by the Agency.


A masters degree from an accredited four-year college or university with a major in social work, sociology, vocational education, rehabilitation counseling or a related field or the equivalent in experience; and one (1) year of supervisory level experience or any equivalent combination of education and/or experience. A valid Mississippi Social Work License is required.

Must pass Criminal Background and Child Abuse Child Registry checks. Must meet state health requirements.

Job Requirements:
  • Direct supervision of the Family Opportunity Advisors (FOA), Family Opportunity Assistants and other program staff, volunteers, and interns as assigned.
  • Supervises operations and service procedures for primarily Head Start and other able to work applicants of Agency ongoing deep touch case management.
  • Oversees FOAs and FOAAs:
    • Determinations of customers situation by interviewing client; assessing social information to identify applicants personal strengths and needs and translate them into a set of realistic short term needs.
    • Development of appropriate case plans with customers to include establishment of achievable goals using the Child Outcome Planning and Administration (COPA) and other mandated programmatic systems.
    • Records detailed case plans and case notes to provide on-going documentation of the customers movement through the program and evidence of the strategies and resources used to impact the desired outcomes.
    • Providing information and referral services to persons needing assistance from other social service agencies.
    • Complete Head Start, Low Income Home Energy Assistance Program (LIHEAP), Community Services Block Grants (CSBG), Emergency Solutions Grant, City of Jackson Emergency Services Program, CMPDD Transportation and other applications.
  • Ensure electronic records of families are maintained and up to date including, but not limited to, requirements for: CSBG Standards; Head Start standards as it relates to eligibility, recruitment, selection, enrollment, attendance, family, health, and nutrition services; and LIHEAP requirements.
  • Maintains accurate and up-to-date case files. Ensure files are maintained in one central location and filed in alphabetical order as well as all sites required under program policies.
  • Maintains documentation of services provided through entries in COPA and mandated programmatic systems.
  • Monitors and/or follows-up on applicants progress periodically, as prescribed and/or required.
  • Enter and update all customer data and follow up information in accordance with Standard Operating Procedure (SOP) and enter into COPA database.
  • Ensures families have access to all needed resources bother internally and external.
  • Ensures on-going relationship building with families. This could include conducting home visits to ensure opportunities are met.
  • Oversee ROMA practices including reviewing logic models, compile and submit target reports to Vice President on outputs by the customers; and/or, on the customers outcomes in the program to the supervisor as scheduled.
  • Ensures compliance of meeting set outcome and service targets set by Vice President.
  • Show top customer service skills including returning customer calls in a timely manner and schedules follow-up appointments when necessary.
  • Acquires and submits monthly success stories from Family Opportunities staff and coordinates recommendation of Boot Strap Awardees in a timely manner.

Keywords: Hinds County Human Resource Agency (HCHRA), Jackson , FAMILY OPPORTUNITIES SUPERVISOR, Other , Jackson, Mississippi

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