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Patient Services Representative

Company: GI Associates & Endoscopy Center
Location: Flowood
Posted on: June 13, 2021

Job Description:

ESSENTIAL FUNCTIONS AND EXAMPLES OF WORK: This list of tasks may be changed or other tasks may be assigned as necessary.


  • Greets patients and visitors and provides instructions/directions as needed.
  • Ensures that patient has signed in on patient log.
  • Obtains and reviews patient information for accuracy and completeness and assists patients as they complete forms when necessary.
  • Updates patient profiles and insurance information.
  • Obtains signatures on Release and HIPAA forms.
  • Informs clinical staff of patient arrival.
  • Obtains patient referrals as required by managed care plans.
  • Generates fee tickets when patients arrive.
  • Monitors schedule and organizes patient flow.


  • Generates lab tickets for lab work ordered.
  • Enters charges and payments.
  • Calculates cost/co-pay by collecting patient billing information.
  • Determines the amount, if any, which should be collected from patient at the end of office visit.
  • Collects fees, co-payments, and outstanding balances.
  • Manages and balances patient monies at the end of the day.


  • Scans and indexes medical charts into EMR (electronic medical record).
  • Copies and faxes documents/information as needed.
  • Checks in packages that are delivered and distributes them to appropriate person.
  • Answers phones and provides information to caller or routes call to appropriate person.
  • Makes "pre-made" charts for new patients.
  • Assists health information clerks as needed.


  • Participates in cross-training activities in order to be able to perform additional tasks as needed.
  • Trains new employees and performs in-service training for incumbent employees when assigned to do so.

Incumbent performs other job-related tasks as assigned and required; any duties/tasks included in the employee's performance evaluation are essential to that employee's position within the job classification.



Education and/or Experience:

Graduation from a standard four (4) year high school or equivalent (GED) AND Two (2) years of experience in work related to the above-described examples.

Experience working in a medical office is preferred.

Computer Skills: Basic computer skills to learn and use medical software to enter and retrieve data; compose basic emails with grammar and punctuation for business communication.

Competencies: The following competencies describe additional knowledges, skills, abilities, and attributes that lead to a successful employee in this position. Employees in this position may be evaluated on these competencies as part of the performance appraisal system.

  • Maintains strictest confidentiality.
  • Treats people with respect and consideration, regardless of their status or position, honoring cultural differences and promoting harassment -free environment.
  • Uses oral and written communication skills to effectively convey ideas in a clear, positive manner.
  • Maintains and follows established GIA' policies, procedures, and objectives.
  • Observes quality assurance, environmental, safety and security procedures.
  • Conserves organizational resources and is mindful of financial stewardship.
  • Cooperates with medical and administrative staff to ensure compliance with standards and regulations.
  • Responds promptly to customer service needs and requests for service or assistance.
  • Identifies and resolves problems in a timely and professional manner.
  • Adapts to changes in the work environment and manages competing demands.
  • Exhibits sound and accurate judgment appropriate to the job classification.
  • Implements job responsibilities in a manner that is consistent with GIA's Mission and Code of Ethics.

Certificates, Licenses, Registrations: None.

Other: Must pass criminal background screening.

PHYSICAL DEMANDS: While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to walk, sit and reach with hands and arms. The employee is occasionally required to stand, climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.

WORK ENVIRONMENT: While performing the duties of this Job, the employee is occasionally exposed to fumes or airborne particles. The noise level in the work environment is usually moderate. Work is performed in a medical office environment. Operates keyboard, photocopier, telephone, calculator and other office equipment. Requires exposure to communicable diseases, medicinal preparations, sharps, and other conditions common to a medical environment. Occasional evening or weekend work.

Keywords: GI Associates & Endoscopy Center, Jackson , Patient Services Representative, Other , Flowood, Mississippi

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