ESSENTIAL FUNCTIONS AND EXAMPLES OF WORK: This list of tasks may
be changed or other tasks may be assigned as necessary.
- Greets patients and visitors and provides
instructions/directions as needed.
- Ensures that patient has signed in on patient log.
- Obtains and reviews patient information for accuracy and
completeness and assists patients as they complete forms when
- Updates patient profiles and insurance information.
- Obtains signatures on Release and HIPAA forms.
- Informs clinical staff of patient arrival.
- Obtains patient referrals as required by managed care
- Generates fee tickets when patients arrive.
- Monitors schedule and organizes patient flow.
- Generates lab tickets for lab work ordered.
- Enters charges and payments.
- Calculates cost/co-pay by collecting patient billing
- Determines the amount, if any, which should be collected from
patient at the end of office visit.
- Collects fees, co-payments, and outstanding balances.
- Manages and balances patient monies at the end of the day.
- Scans and indexes medical charts into EMR (electronic medical
- Copies and faxes documents/information as needed.
- Checks in packages that are delivered and distributes them to
- Answers phones and provides information to caller or routes
call to appropriate person.
- Makes "pre-made" charts for new patients.
- Assists health information clerks as needed.
- Participates in cross-training activities in order to be able
to perform additional tasks as needed.
- Trains new employees and performs in-service training for
incumbent employees when assigned to do so.
Incumbent performs other job-related tasks as assigned and
required; any duties/tasks included in the employee's performance
evaluation are essential to that employee's position within the job
SUPERVISORY RESPONSIBILITIES: None.
Education and/or Experience:
Graduation from a standard four (4) year high school or
equivalent (GED) AND Two (2) years of experience in work related to
the above-described examples.
Experience working in a medical office is preferred.
Computer Skills: Basic computer skills to learn and use medical
software to enter and retrieve data; compose basic emails with
grammar and punctuation for business communication.
Competencies: The following competencies describe additional
knowledges, skills, abilities, and attributes that lead to a
successful employee in this position. Employees in this position
may be evaluated on these competencies as part of the performance
- Maintains strictest confidentiality.
- Treats people with respect and consideration, regardless of
their status or position, honoring cultural differences and
promoting harassment -free environment.
- Uses oral and written communication skills to effectively
convey ideas in a clear, positive manner.
- Maintains and follows established GIA' policies, procedures,
- Observes quality assurance, environmental, safety and security
- Conserves organizational resources and is mindful of financial
- Cooperates with medical and administrative staff to ensure
compliance with standards and regulations.
- Responds promptly to customer service needs and requests for
service or assistance.
- Identifies and resolves problems in a timely and professional
- Adapts to changes in the work environment and manages competing
- Exhibits sound and accurate judgment appropriate to the job
- Implements job responsibilities in a manner that is consistent
with GIA's Mission and Code of Ethics.
Certificates, Licenses, Registrations: None.
Other: Must pass criminal background screening.
PHYSICAL DEMANDS: While performing the duties of this Job, the
employee is regularly required to use hands to finger, handle, or
feel and talk or hear. The employee is frequently required to walk,
sit and reach with hands and arms. The employee is occasionally
required to stand, climb or balance and stoop, kneel, crouch, or
crawl. The employee must regularly lift and /or move up to 10
pounds and occasionally lift and/or move up to 25 pounds. Specific
vision abilities required by this job include close vision, color
vision and ability to adjust focus.
WORK ENVIRONMENT: While performing the duties of this Job, the
employee is occasionally exposed to fumes or airborne particles.
The noise level in the work environment is usually moderate. Work
is performed in a medical office environment. Operates keyboard,
photocopier, telephone, calculator and other office equipment.
Requires exposure to communicable diseases, medicinal preparations,
sharps, and other conditions common to a medical environment.
Occasional evening or weekend work.