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Company: Hinds County Human Resource Agency (HCHRA)
Location: Jackson
Posted on: June 12, 2021

Job Description:

Job Description

This position provides clerical assistance to department staff and assists with the provision of services to clients seeking Agency services. Under the direction of the Vice President, Department of Family Opportunities, the Family Opportunities Advisor Intake is responsible for providing excellent customer service and obtaining complete and accurate client intake information.


Minimum: Bachelors Degree in Social Work or related field from an accredited four-year college or university. One (1) year of experience in community services related work is required.

Job Requirements:
  • Greets all visitors courteously, determines their needs and directs them to the proper person and/or office.
  • Answers and routes incoming telephone calls to the appropriate persons.
  • Transfers telephone messages to appropriate personnel.
  • Provides general information to telephone callers seeking program services in accordance with script provided by immediate supervisor and/or DFO management staff.
  • Provides clerical support as needed to facilitate the overall effectiveness of the department.
  • Prepares and maintains a log of client appointments.
  • Sorts and disseminates incoming mail and delivers outgoing mail for stamping, daily and in a timely manner.
  • Maintains filing system and records according to established procedures.
  • Maintains the after-hours phone messaging service.
  • Ensures neighborhood service centers have posted signs informing the public of holiday or other closures.

Keywords: Hinds County Human Resource Agency (HCHRA), Jackson , FAMILY OPPORTUNITIES ADVISOR INTAKE, Other , Jackson, Mississippi

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