FAMILY OPPORTUNITIES ADVISOR (II)
Company: Hinds County Human Resource Agency (HCHRA)
Posted on: June 12, 2021
This position advocates and works primarily with unable-to-work
families from every station in life, and sometimes dire economic
backdrops, to ease them through transitions, hardships, and
mentally tough times. This person assists families in finding the
proper opportunities to get the resources or supplements they need
to obtain or sustain stabilization. This person will also be the
link between people identifying and obtaining their needs. This
position involves interviewing, counseling, information and
referrals, developing and maintaining case files and the case
management, and other related activities in providing services to
eligible applicants under the various programs provided by the
Required: A bachelors degree from an accredited four-year college
or university, good writing and documentation skills, and computer
experience. Able to handle pressure; maintains confidentiality and
objectivity; proactive; demonstrates organization, planning,
reporting skills, persistence, listening, verbal communication, and
building client relationships.
Must pass Criminal Background and Child Abuse Central Registry
checks. Must meet state health requirements.
- Completes intake and
eligibility procedures for primarily elderly and disabled
applicants of Agency direct services.
- Determines nature of customers situation by
interviewing client; assessing social information to identify
applicants personal strengths and needs and translate them into a
set of realistic short term needs.
- Documents appropriate service plans with
customers to include establishment of ability to achieve needs
using the Child Outcome Planning and Administration (COPA) and
other mandated programmatic systems.
- Records detailed case notes to provide on-going
documentation of the customers movement through the program and
evidence of the strategies and resources used to impact the desired
- Provides information and referral services to
persons needing assistance from other social service
- Complete Head Start, Low Income Home Energy
Assistance Program (LIHEAP), Community Services Block Grants
(CSBG), Emergency Solutions Grant, City of Jackson Emergency
Services Program, CMPDD Transportation and other
- Ensure electronic records of families are
maintained and up to date including, but not limited to,
requirements for: CSBG Standards; Head Start standards as it
relates to eligibility, recruitment, selection, enrollment,
attendance, family, health, and nutrition services; and LIHEAP
- Maintains accurate and up-to-date case
- Ensure files are maintained in one central
location and filed in alphabetical order as well as all sites
required under program policies.
- Maintains documentation of services provided
through entries in COPA and mandated programmatic
- Monitors and/or follows-up on applicants
progress periodically, as prescribed and/or required.
- Enter and update all customer data and follow up
information in accordance with Standard Operating Procedure (SOP)
and enter into COPA database.
- Ensures families have access to all needed
resources both internally and externally.
- Ensures on-going relationship building with
families. This could include conducting home visits to ensure
opportunities are met.
- Compiles and submits target reports on the
services provided to or received by the customers; and/or, on the
customers outcomes in the program to the supervisor as
- Reviews and updates customer roster and the
daily schedule of services provided and allocation
- Ensures compliance of meeting set outcomes and
service targets set by supervisor.
- Exhibits excellent customer service skills
including returning customer calls in a timely manner and
scheduling follow-up appointments when necessary.
Keywords: Hinds County Human Resource Agency (HCHRA), Jackson , FAMILY OPPORTUNITIES ADVISOR (II), Other , Jackson, Mississippi
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