Role Summary Create Raving Fans by leading and encouraging Team
Members to consistently execute all tenets of Second Mile Service
(2MS), Operational Excellence (OE) and Creating Emotional
Connections (EC). General Responsibilities
Oversee a particular function of the restaurant (see below)
while working your scheduled shift.
Provide leadership support to the AM/PM manager on duty while
including them in decisions that impact the business and customer
Ensure and coach Team Members to consistently follow all
Chick-fil-A processes and procedures.
Shift management – breaks, communication, call-off management,
discipline, reward & recognition
Consistently coach and mentor team members around TMDP and best
Empower, encourage and provide feedback to team members on a
Ensure all team members on shift are aware of plan for the
Ensure store is neat, clean and organized at all times.
Train team to present food to guests with neatness and
Appropriately handle all customer issues and play a positive
role in customer recovery.
Perform discipline for actions that do not meet Chick-fil-A
standards as well as violations of the Team Member Handbook.
If closing, control pre-close functions while not compromising
service and food quality standards.
Ensure cleanliness of all areas is always top-of-mind – with a
focus on customer perception
Front of the House (FOH) – Responsible for all cash management
duties. Count down registers, tracking cash and coupon
accountability, change fund management, Daily Report.
Back of the House (BOH) – Follow all waste tracking procedures
at all times.
BOH – Is aware of food cost and labor cost best practices and
works to implement them at all time
Outstanding communication skills
Great verbal communicator
Leader (track record of achievement)
Desire for ongoing training/education
Ability to work in a team environment
Detailed & keenly observant
Ability to make decisions quickly
Ability to motivate others
Proven history of consistently performing at a high level
Competency in area of responsibility
Embodies the Restaurant’s vision
Unquestionable integrity and represents Chick-fil-A well
Lead the business to achieve labor/food cost targets and speed
of service goals
Anticipates problems before they happen
Passion for operational excellence in everything you do
Responsible for money, food, labor, and training systems