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Server - Drago's PT Jackson

Company: Hilton
Location: Jackson
Posted on: December 4, 2019

Job Description:

This Position is for a Server - Dragos with a company location in Jackson, MS.Duties and Responsibilities include: Check station before, during and after shift for proper set-up and cleanliness; Roll flatware, check cleanliness of glassware, and plates; Complete opening, running, and closing side work required per shift; Maintain cleanliness of restaurant and assist in general and deep cleaning work assignments; Greet the guests in a friendly and courteous manner and explain any specials and/or restaurant promotions for guest awareness; Record the details of the order from the guests, repeating the order to the guest to check for accuracy; Input the order into the Point of Sale computer to inform the kitchen of the particulars in the order being placed; Receives cash from guests, makes any change needed, verifies validity of charges, records charges, and ensures vouchers are properly executed, in order to balance all monies; Must accurately complete paperwork at the end of the night; Assist food runners, retrieve food orders from kitchen, confirm its accuracy, lift and deliver to guest along with appropriate condiments. Assist in running oysters from oyster bar, confirm accuracy, lift, and deliver to guest along with appropriate condiments; Abide by all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests; Replenish beverages as necessary and check with guests for overall satisfaction; Pre-buss all tables in assigned section; Market and serve upon request any dessert items or specialty coffees; Ascertain guest satisfaction and present the check; Process check per hotel procedures; Perform any general cleaning tasks using standard cleaning products as assigned by supervisor to adhere to health standards; Assist the bus persons in clearing and resetting the tables; Perform all assigned side work to include replenishing condiments and restocking side stands; Perform other duties as requested, such as answering telephone, handle special guest request, and greet and seat guest according to guidelines; Attend required meetings/training sessions. Knowledge, Skills, and Abilities: Must have basic knowledge of food and beverage preparation, service standards, guest relations, and etiquette; Knowledge of the appropriate table settings, flatware, and menu items; Ability to read, write and speak the English language sufficient to understand menus, special promotions, record orders, and communicate with guest to explain and record orders; Ability to remember, recite, and promote the variety of menu items; Ability to transport large trays weighing up to 40 lbs. through a crowded room on a continuous basis throughout shift; Ability to operate beverage and toast equipment; Ability to operate a keyboard and learn Point of Sale procedures to pre-check order and close out the check; Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact, empathy, and diplomacy to diffuse anger, collect accurate information, and resolve conflicts; Ability to remain calm and alert during critical situations and to adjust quickly to changing conditions in the restaurant; Standing, bending, stooping, and lifting weights up to and including 40 lbs. may be required.Requirements and Qualifications include: Any combination of education, training or experience that provides the required knowledge, skills and abilities; Prior hospitality experience preferred; Ability to obtain any government required licenses or certificates; CPR Certification and/or First Aid training preferred; Must maintain a neat, clean and well-groomed appearance (specific standards available); Regular attendance; May be required to work varying schedules to reflect the business needs of the hotel; Required to fully comply with rules and regulations for the safe and efficient operation of hotel facilities.EEO/AA/VEVRAA/ADA

Keywords: Hilton, Jackson , Server - Drago's PT Jackson, Other , Jackson, Mississippi

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