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Emergency Department Admissions/ PBX

Company: St. John's Medical Center
Location: Jackson
Posted on: January 14, 2019

Job Description:

JOB SUMMARY The Patient Admission Coordinator maintains efficient patient flow and communicates with patients, staff, public, and administration. Assists with the administrative and clerical support of the front desk admitting area. Assists with efficient processing of assigned clerical tasks/projects, must provide an exceptional level of customer service to all hospital customers, patient and visitor way finding, directs patient flow, prioritizes and maintains the work flow processes of the front desk, fielding and directing questions and issues to the patient access team, financial navigator office, or the Revenue Cycle Supervisor/Manager as needed. Provide high quality, easily accessible, personalized service for all customer groups. ESSENTIAL FUNCTIONS Patient Services --- Provide an exceptional level of customer service to all hospital customers, patient and visitor way finding.

  • Provide high quality, easily accessible, personalized service for all customer groups.
  • Act as a liaison to coordinate the flow of patient services by connecting patients, visitors, and staff with external resources responsible for meeting their needs.
  • Continuously contribute to an extraordinary patient and customer experience throughout SJMC Communications/ Clerical Duties --- Assists with administrative and clerical support of the front desk admitting area.
  • Assists with efficient processing of assigned clerical tasks/projects.
  • Prioritizes and maintains the work flow processes of the front desk, fielding and directing questions and issues to the patient access team, financial navigator office, or the Revenue Cycle Supervisor as needed.
  • Present a confident and friendly demeanor when greeting and communicating with all customers.
  • Seeks and implements improvement projects directly related to the patient admissions directory Departmental Responsibilities --- Uphold confidentiality standards and best practices as deemed by HIPAA and St. John's policy and procedures.
  • Adheres to and practices the SJMC Corporate Compliance Program and participates in Performance Improvement activities.
  • Performs duties according to the Scope of Service for Patient Access department.
  • Assists Supervisor or Director with various special projects as needed JOB REQUIREMENTS Minimum Education High school diploma required, prefer Bachelor's degree and knowledge of Medical Terminology Minimum Work Experience Read & write English fluently. Excellent time management & interpersonal skills. Organizational skills & special awareness. Computer systems & typing skills. Excellent communication skills, & ability to professionally handle stress. The ability to multi-task in a fast pace, team-oriented environment. Prefer 1 year or more of customer service experience. Prior front desk/concierge experience in a hospital/medical or dental office/hotel/bank. Professional maturity to work with all levels of management & staff.

    Keywords: St. John's Medical Center, Jackson , Emergency Department Admissions/ PBX, IT / Software / Systems , Jackson, Mississippi

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