Technical / Field Service Technician - Northern Texas Area
Company: Metalcraft of Mayville
Location: Brandon
Posted on: May 7, 2025
Job Description:
Metalcraft of MayvilleMetalcraft of Mayville is an Equal
Opportunity Employer:Minorities/females/veterans/individuals with
disabilities/sexual orientation/gender identityTechnical / Field
Service Technician - Northern Texas AreaUS-MS-BrandonJob ID:
2025-3910Type: Regular Full-Time# of Openings: 1Category: SalesScag
SouthwestOverviewReporting to the Director of Technical Services
for Scag Power Equipment in our Mayville Office, the Field Service
Technician is a team member assigned to a specific region to work
to resolve, identify, and provide best in class technical service
support of various outdoor power equipment products. In addition,
the Field Service Technician will provide training and support to
dealers in their specified territory. This position require up to
60% travel during peak season to fully assist in the diagnosis and
repair of Scag Power Equipment products. This position is remote.
-Benefits of working for Metalcraft: -
- Competitive Pay
- Paid Holidays & Vacation
- Air Conditioned Facility
- $2.00/hour shift premium for 2nd & 3rd shift
- Advancement Opportunities -
- Free Health Clinic -
- On-the-job training
- AND MORE!Responsibilities
- Essential duties:
- Handle dealer and customer technical support calls, e-mails,
letters, etc. or on-site for specified territory.
- Handle Pro-Gold Dealer contacts for specified territory.
- Manage and priorities work load demands efficiently.
- Communicate with, and assist Scag Regional Sales Managers with
service, warranty and parts concerns as needed.
- Assist dealers and end users with machine troubleshooting and
diagnosis.
- Assist dealers and end users with parts
questions/concerns.
- Provide in-field on site support assistance to dealers - when
applicable.
- Follow all corporate procedures and objectives while
representing Scag Power Equipment.
- Complete field reports with information pertaining to issues
and resolutions reported in specified territory.
- Perform all duties as requested.
- Customer Contacts
- Assist with customer contacts sent in via social media, email,
etc. - when applicable.
- Coordinate, manage & distribute of any complaints with
technical support staff - when applicable.
- Training
- Participate in dealer training seminars.
- Assist with creation and development of training
materials.
- Miscellaneous
- Assist with improving existing programs by evaluating
objectives and specifications, reviewing proposed changes and
making recommendations.
- Assist engineering, research and development with field
requests as required.
- Additional duties as required.QualificationsSkills Required:
- Must possess excellent communication skills (written, verbal,
and presentation);
- Must be detailed-orientated, organized, and able to multitask
on various projects;
- Must be self-motivated and demonstrate the ability to work
autonomously;
- Works well in a cross-functional team environment, must be a
team player and customer focused;
- Ability to present to large groups;
- Ability to create an environment of trust and always exhibit a
positive attitude;
- Knowledge of outdoor power equipment, mechanical ability to
diagnose machine failures and repair as needed.
-Education/Experience: -
- Associated degree in Technical service or equivalent
combination of education and experience in related field;
- A minimum of 2-3 years of related experience;
- Advanced hydraulic and electrical knowledge including the
ability to read and interpret schematics;
- High School Diploma.Compensation details:
7.24-7.25PIf1836a2dc80d-37820-37176078
Keywords: Metalcraft of Mayville, Jackson , Technical / Field Service Technician - Northern Texas Area, IT / Software / Systems , Brandon, Mississippi
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