Switchboard Operator-PBX-Various Shifts-PRN-Regular
Company: Merit Health Rankin
Location: Brandon
Posted on: May 23, 2023
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Job Description:
Job Description
The Switchboard Operator is responsible for the facility telephone
switchboard to relay incoming, outgoing, and inter-office calls,
and performs miscellaneous hospital communications and clerical
duties. Answers questions of callers and takes message according to
hospital protocols. Pages authorized personnel over the intercom
system. Announces close of visiting hours and other notifications.
Provides information to hospital personnel concerning specific
scheduling matters and other information available to the
Communication Clerk. Follows hospital procedures in regards to
paging over the intercom system, referring calls to nursing
stations, to specified offices in the hospital and when alerting
hospital personnel to emergency conditions or drills which develop
within the hospital.
The Switchboard Operator is responsible for the facility telephone
switchboard to relay incoming, outgoing, and inter-office calls,
and performs miscellaneous hospital communications and clerical
duties. Answers questions of callers and takes message according to
hospital protocols. Pages authorized personnel over the intercom
system. Announces close of visiting hours and other notifications.
Provides information to hospital personnel concerning specific
scheduling matters and other information available to the
Communication Clerk. Follows hospital procedures in regards to
paging over the intercom system, referring calls to nursing
stations, to specified offices in the hospital and when alerting
hospital personnel to emergency conditions or drills which develop
within the hospital. Maintains the alphabetical listing of
patient's name daily. Answer all calls for Dr's Answering Service.
Pages physicians for calls to be obtained.
Education:
Must be able to read and write the equivalent of eighth grade
English.
Experience:
One (1) year of high volume switchboard operation experience is
strongly preferred. Demonstrated verbal communication skills are
required. Strong guest services and customer relations
characteristics are required.
Keywords: Merit Health Rankin, Jackson , Switchboard Operator-PBX-Various Shifts-PRN-Regular, IT / Software / Systems , Brandon, Mississippi
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