JacksonRecruiter Since 2001
the smart solution for Jackson jobs

Information Technology Help Desk

Company: Fuse.Cloud
Location: Jackson
Posted on: June 23, 2022

Job Description:

Help Desk Technician / IT EngineerJob DescriptionTitle: Technical Services help deskClassification: Non-exemptDate: ASAPSummary/Objective.The success of Fuse.Cloud is heavily reliant on the members of our technical operations team. The Help Desk Engineer is a full-time employee and is a critical team member at Fuse.Cloud. In this role, the employee is responsible for IT-related onboarding, support, and maintenance for Fuse.Cloud customers. The employee reports directly to the Director of Customer Support.Knowledge and Skills:

  • Excellent oral and written communications skills and experience interacting with individuals at all levels including the executive level
  • Ability to represent the company in a professional mannerResponsibilities and Duties:
    • Assisting Fuse.Cloud customers with service issues
    • Enter and track in ticketing system to ensure client is update concerning status of issue to include identification of nature of problem (fixes) and applied resolution
    • Applies technical knowledge to the troubleshooting of VoIP, SIP, IP network and authentication issues. Broadwork Broadsoft , NetSapiens
    • Receives trouble calls and submits into Fuse.Cloud ticketing system
    • Tracks and updates issues in ticketing system
    • Performs necessary troubleshooting to resolve customer issues
    • Performs additional duties as assigned by the departmental manager

Keywords: Fuse.Cloud, Jackson , Information Technology Help Desk, IT / Software / Systems , Jackson, Mississippi

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest Mississippi jobs by following @recnetMS on Twitter!

Jackson RSS job feeds