Information Technology Help Desk

Company: Fuse.Cloud
Location: Jackson
Posted on: June 23, 2022

Job Description:

Help Desk Technician / IT EngineerJob DescriptionTitle: Technical Services help deskClassification: Non-exemptDate: ASAPSummary/Objective.The success of Fuse.Cloud is heavily reliant on the members of our technical operations team. The Help Desk Engineer is a full-time employee and is a critical team member at Fuse.Cloud. In this role, the employee is responsible for IT-related onboarding, support, and maintenance for Fuse.Cloud customers. The employee reports directly to the Director of Customer Support.Knowledge and Skills:

• Excellent oral and written communications skills and experience interacting with individuals at all levels including the executive level
• Ability to represent the company in a professional mannerResponsibilities and Duties:
  • Assisting Fuse.Cloud customers with service issues
  • Enter and track in ticketing system to ensure client is update concerning status of issue to include identification of nature of problem (fixes) and applied resolution
  • Applies technical knowledge to the troubleshooting of VoIP, SIP, IP network and authentication issues. Broadwork Broadsoft , NetSapiens
  • Receives trouble calls and submits into Fuse.Cloud ticketing system
  • Tracks and updates issues in ticketing system
  • Performs necessary troubleshooting to resolve customer issues
  • Performs additional duties as assigned by the departmental manager

Keywords: Fuse.Cloud, Jackson , Information Technology Help Desk, IT / Software / Systems , Jackson, Mississippi