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Engineer Sr. -Technical Service

Company: Westlake Global Compounds
Location: Madison
Posted on: June 23, 2022

Job Description:

SUMMARYThis position utilizes technical service to support compound sales efforts by investigating problems and recommending solutions. This customer-focused role is important to ensure Westlake Compounds understands and meets their existing and future internal and external customers' ever-changing needs.DUTIES AND RESPONSIBILITIESMay include, but are not limited to, the following:

  • Lead technical services for customers in the form of product trials, technical reviews and seminars, and onsite customer troubleshooting
  • Partner with sales to maintain existing customers and generate new business opportunities
  • Manage customer trials to support development efforts to generate new products and improve existing products
  • Design and facilitate training to customers, as needed
  • Investigate, solve and optimize customer processing
  • Continually benchmark Westlake's compound products by working with the development team
  • Develop good working relationships with key stakeholders (technology, operations staff) at customer account
  • Initiate, develop and manage new product ideas based on market needs
  • Perform additional duties as assigned
    EDUCATION, EXPERIENCE AND QUALIFICATIONS
    • Bachelor's degree or higher in Science, Chemistry or Engineering
    • 10+ years of experience including:
      • Extensive processing experience and/ or compounding in rigid PVC
      • Formulating expertise in rigid PVC
      • Process troubleshooting in rigid PVC
      • NSF and UL requirements
      • Leading customer trials, technical reviews and seminars, onsite customer troubleshooting
      • Must be able to travel up to 50-75%
      • Must be accessible to major airport or be able to relocate to Madison, MS or surrounding areaPHYSICAL DEMANDSWhile performing the duties of this job, the employee is regularly required to sit and work on a computer, stand; use hands to finger, handle, or feel; and reach with hands and arms. The employee frequently is required to walk; stoop, kneel, crouch, or crawl; and talk or hear. The employee is occasionally required to sit and climb or balance. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.WORK ENVIRONMENTCapable of working in office, plant and lab environment. Manufacturing environment includes: dust, outdoors, high noise levels.

Keywords: Westlake Global Compounds, Jackson , Engineer Sr. -Technical Service, IT / Software / Systems , Madison, Mississippi

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