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Talent Management System Administrator

Company: Trustmark Bank
Location: Jackson
Posted on: November 22, 2021

Job Description:

OverviewThis job is responsible for the day-to-day management and continuing operation of the Talent Management System (Learning, Development, Performance, and Succession), including troubleshooting all system issues, course testing and deployment, employee data management, user training, and reporting. Researches and resolves TMS functionality and establishes efficient methods of maintaining data. This position will also develop creative classroom and online activities and courses using various techniques to enhance the associate's educational experience and reinforce major course objectives.

  • Administers and maintains functionality of the TMS system by understanding and completing all processes related to its operation. Maintains the highest level of knowledge of the products and/or services(s) for which he or she is responsible.
  • Creates, generates and manages standard and custom/ad-hoc report requests; analyzes data for trends in key performance indicators
  • Builds assessments, surveys and evaluations using on-line authoring tools and launches learning activities within the TMS; interacts with subject matter experts to determine relevant content; reviews courses provided by on-line learning partners.
  • Manages the submission and completion of support tickets with the TMS vendor and internal departments; answers questions and troubleshoots problems for users. Coordinate the testing of system enhancements.
  • Manages all functions of the Compliance Education Process from creating audiences and assigning courses to providing all reporting to the Compliance group and Management.
  • Use appropriate curse authoring tools to create instructional material such as online courses, guides, handouts, worksheets, or manuals to optimize learning.
  • Perform additional duties as assigned.
    • Undergraduate degree required in Human Resources/Workforce Development, Industrial/Organizational Psychology, Instructional Technology, Information Systems, Education, or a similar field
    • Three plus years of prior experience in LMS administration or use at the manager/trainer user level role
    • Knowledge, understanding, and experience with Talent Management Systems to include Learning, Development, Succession and 360 and E-Learning authoring systems. Knowledge and experience with Microsoft Office Suite
    • Must be proficient with software applications and equipment specific to instructional design (i.e., authoring software (preferred Articulate, Adobe Captivate), web-based meeting software, video conferencing, video/audio recording/editing software)
    • Knowledge of adult learning theory and instructional design
    • Knowledge and experience managing SCORM/AICC e-learning content within a corporate LMS environment
    • Reading, writing, and comprehension skills for developing procedural documents
    • Knowledge of Internet applications and processes
    • Experience in data administration within a LMS system and Microsoft Excel
    • Detail oriented, organized, methodical, quality conscious with the ability to multi-task and manage priorities with minimal direct supervision
    • Excellent oral and written communication skills; communicates well in individual or group situations at all levels of associates
    • Must have a high level of professionalism, interacting with all levels of associates
    • Proactive, self-starter with strong planning, problem solving, and customer service skills
    • Ability to take ownership of issues and see them through to resolution with minimal supervision
    • Flexibility and strong aptitude to manage change
    • Knowledge of multimedia and various types of training delivery
    • Cooperative team player on a diverse work team
    • Knowledge of course development software and e-learning design experience using authoring tools preferred
    • Experience using SumTotal Systems preferred

Keywords: Trustmark Bank, Jackson , Talent Management System Administrator, IT / Software / Systems , Jackson, Mississippi

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