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Senior Manager, HR Client Support - Remote

Company: GE Appliances, a Haier company
Location: Jackson
Posted on: March 18, 2023

Job Description:

The GEA Way
At GE Appliances, a Haier company, we come together to make "good things, for life." As the fastest-growing appliance company in the U.S., we're powered by creators, thinkers and makers who believe that anything is possible and that there's always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together.
The GEA Way philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: we come together , we always look for a better way , and we create possibilities .
Interested in joining us on our journey?
Since 1990, Advanced Services Inc. (ASI) has been providing excellent customer service to GE Appliances consumers by resolving their questions or concerns about GE Appliances. During that time, we have developed a culture of celebrating and rewarding our employees! We are leaders in positioning talent for exciting career paths and promotional opportunities. At ASI, our mission is to create happiness and well-being in every home.
The Senior Manager, HR Client Support is responsible for leadership of the HR Client Support function including compliance, leadership development, organizational efficiency, talent development. Most importantly the Senior Manager, HR Client Support will be a visible strategic partner to the Contact Center Managers striving to sustain and build an inclusive culture that embodies our Core Values.
Opportunities are available for candidates residing within 50 miles of the following cities:---
Amarillo, TX - Cincinnati, OH - Greenville, SC - Jackson, MS - Louisville, KY - Memphis, TN - Nashville, TN - Ogden, UT - Provo, UT - Rapid City, SD - San Antonio, TX - Salt Lake City, UT - Tulsa, OK
At this time, candidates living 50 miles outside of the cities mentioned above will not be considered for remote employment.
Senior Manager, HR Client Support - Remote
USA, Rapid City, SD
USA, Cincinnati, OH, USA, Greenville, SC, USA, Jackson, MS, USA, Louisville, KY, USA, Memphis, TN, USA, Nashville, TN, USA, Salt Lake City, UT, USA, San Antonio, TX, USA, Tulsa, OK
How You'll Create Possibilities
Essential Duties & Responsibilities:

  • Strong strategic partner to the Contact Center Managers

  • Partner with site leadership to deliver on initiatives aligned with overall ASI HR Strategy

  • Serve as a site resource expert and enforce compliance of performance management and disciplinary actions

  • Identify concerns and offer new ideas and approaches to improve employee relations, including execution of effective site employee engagement and communication plans

  • Provide counsel and direction to Center Managers, the site HR client support team, and employees regarding employee relations, performance, compensation and policy adherence

  • Achieve operational goals and measures around attendance, compliance, performance management and attrition

  • Lead site organizational and talent development strategies to contribute to ASI's success and continued evolution as a state-of-the-art Contact Center

  • Mentor, coach and develop a team of 5 HR professionals

  • Set objectives for client HR support team and track progress

  • Ensure the HR client support team supports and builds a sustainable culture based on the ASI Values

  • Ensure compliance with state and federal law, and ASI policy and procedures.

  • Supervise tracking and management of all FMLA/PLOA/OSHA cases

  • Maintain accurate and efficient reporting of AAP/EEO/VETS records and reporting, personnel files

  • Manage and oversee WC claims and ensure adherence to all safety policies

  • Oversee ombuds investigations to closure

    Position Requirements:

    • Commitment to personal, organizational, and company-wide growth in diversity, equity, inclusion and justice principles

    • Inclusive with a track record of working successfully within cross functional teams and across multiple locations

    • Demonstrated integrity and strong business acumen with a commitment to the mission and values of ASI

    • Analytical thinker with ability to analyze large data sets and problem-solve from multiple sources to arrive at an optimal solution

    • Self-driven self-starter with high level of initiative who possesses the ability to proactively identify and solve issues and concerns

    • Outstanding written and verbal communication skills with the ability to adapt personal communication style to the needs of the audience

    • Outstanding presentation skills with the ability to meet deadlines and manage multiple priorities

    • Ability to build and maintain relationships

      What You'll Bring to Our Team
      Minimum Qualifications:

      • Bachelor's Degree in Business, Human Resources, Psychology or a related field

      • Knowledge and skills normally acquired through graduate level studies at master level plus 7-10 years of experience in Human Resource positions of progressively larger responsibilities

      • Requires exceptional leadership skills with demonstrated ability to motivate and sustain a positive inclusive environment, facilitate growth of employees and the business, and manage competing priorities

      • Positive enthusiastic leader with strong analytical and strategic skills, and history of successfully managing direct reports. Able to engage, lead, and energize teams; enjoys a dynamic working environment

      • High level of business acumen with significant experience developing and executing HR policy, business goals, and strategies

      • Of unyielding integrity managing confidential and sensitive information professionally while holding others accountable for it

      • High emotional intelligence with demonstrated track record of teamwork and team building

      • Comprehensive experience in managing employee relations issues and developing and implementing policy

      • Possesses in-depth knowledge of state and federal law as it relates to Cobra, FLSA, FMLA, Worker's Compensation, EEOC and OFCCP, etc.

      • Demonstrated expertise in all areas of Human Resource management, including: organizational design, leadership development, talent gap analysis, compensation & benefits, performance management, inclusiveness training, compliance, and recruitment

      • Excellent verbal and written communication skills, with ability to interact and communicate with all levels of the workforce

      • Create, yet strategic: able to identify and implement Human Resources programs in advance of need - proactive

        Preferred Qualifications:

        • Master's Degree in Business, Human Resources, Psychology or a related field

        • 5 years of leadership experience in a Contact Center or customer service environment managing direct reports

        • Human Resources certification preferred (i.e. CHRP, SHRP, PHR, SPHR) Call Center experience preferred

          Our Culture
          At GE Appliances, creativity meets passion and conversations lead to exceptional outcomes and experiences. We respect and value the unique backgrounds and experiences that everyone brings to GE Appliances. We believe a diverse workplace, where everyone is included and people can be their true and authentic selves, fosters creativity and innovation. We know our differences are our greatest strength. The very best innovations across every function of a company come from diverse teams. Our commitment to ensuring a safe and inclusive workplace where everyone is valued allows employees to perform at their best, every day. Diversity at GE Appliances helps us achieve zero distance to our owners, innovate smartly and connect to the communities and customers we serve. We encourage and support the ideas, aspirations, and the wellbeing of everyone - our employees and our communities
          GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GEA, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization.
          GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
          GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S
          If you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an e-mail to ask.recruiting@geappliances.com

Keywords: GE Appliances, a Haier company, Jackson , Senior Manager, HR Client Support - Remote, Human Resources , Jackson, Mississippi

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