Senior Manager, HR Client Support - Remote
Company: GE Appliances, a Haier company
Location: Jackson
Posted on: March 18, 2023
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Job Description:
The GEA Way
At GE Appliances, a Haier company, we come together to make "good
things, for life." As the fastest-growing appliance company in the
U.S., we're powered by creators, thinkers and makers who believe
that anything is possible and that there's always a better way. We
believe in the power of our people and in giving them the freedom
to explore, discover and build good things, together.
The GEA Way philosophy, backed by three simple commitments defines
the way we work, invent, create, do business, and serve our
communities: we come together , we always look for a better way ,
and we create possibilities .
Interested in joining us on our journey?
Since 1990, Advanced Services Inc. (ASI) has been providing
excellent customer service to GE Appliances consumers by resolving
their questions or concerns about GE Appliances. During that time,
we have developed a culture of celebrating and rewarding our
employees! We are leaders in positioning talent for exciting career
paths and promotional opportunities. At ASI, our mission is to
create happiness and well-being in every home.
The Senior Manager, HR Client Support is responsible for leadership
of the HR Client Support function including compliance, leadership
development, organizational efficiency, talent development. Most
importantly the Senior Manager, HR Client Support will be a visible
strategic partner to the Contact Center Managers striving to
sustain and build an inclusive culture that embodies our Core
Values.
Opportunities are available for candidates residing within 50 miles
of the following cities:---
Amarillo, TX - Cincinnati, OH - Greenville, SC - Jackson, MS -
Louisville, KY - Memphis, TN - Nashville, TN - Ogden, UT - Provo,
UT - Rapid City, SD - San Antonio, TX - Salt Lake City, UT - Tulsa,
OK
At this time, candidates living 50 miles outside of the cities
mentioned above will not be considered for remote employment.
Position
Senior Manager, HR Client Support - Remote
Location
USA, Rapid City, SD
USA, Cincinnati, OH, USA, Greenville, SC, USA, Jackson, MS, USA,
Louisville, KY, USA, Memphis, TN, USA, Nashville, TN, USA, Salt
Lake City, UT, USA, San Antonio, TX, USA, Tulsa, OK
How You'll Create Possibilities
Essential Duties & Responsibilities:
Strong strategic partner to the Contact Center Managers
Partner with site leadership to deliver on initiatives aligned with
overall ASI HR Strategy
Serve as a site resource expert and enforce compliance of
performance management and disciplinary actions
Identify concerns and offer new ideas and approaches to improve
employee relations, including execution of effective site employee
engagement and communication plans
Provide counsel and direction to Center Managers, the site HR
client support team, and employees regarding employee relations,
performance, compensation and policy adherence
Achieve operational goals and measures around attendance,
compliance, performance management and attrition
Lead site organizational and talent development strategies to
contribute to ASI's success and continued evolution as a
state-of-the-art Contact Center
Mentor, coach and develop a team of 5 HR professionals
Set objectives for client HR support team and track progress
Ensure the HR client support team supports and builds a sustainable
culture based on the ASI Values
Ensure compliance with state and federal law, and ASI policy and
procedures.
Supervise tracking and management of all FMLA/PLOA/OSHA cases
Maintain accurate and efficient reporting of AAP/EEO/VETS records
and reporting, personnel files
Manage and oversee WC claims and ensure adherence to all safety
policies
Oversee ombuds investigations to closure
Position Requirements:
Commitment to personal, organizational, and company-wide growth in
diversity, equity, inclusion and justice principles
Inclusive with a track record of working successfully within cross
functional teams and across multiple locations
Demonstrated integrity and strong business acumen with a commitment
to the mission and values of ASI
Analytical thinker with ability to analyze large data sets and
problem-solve from multiple sources to arrive at an optimal
solution
Self-driven self-starter with high level of initiative who
possesses the ability to proactively identify and solve issues and
concerns
Outstanding written and verbal communication skills with the
ability to adapt personal communication style to the needs of the
audience
Outstanding presentation skills with the ability to meet deadlines
and manage multiple priorities
Ability to build and maintain relationships
What You'll Bring to Our Team
Minimum Qualifications:
Bachelor's Degree in Business, Human Resources, Psychology or a
related field
Knowledge and skills normally acquired through graduate level
studies at master level plus 7-10 years of experience in Human
Resource positions of progressively larger responsibilities
Requires exceptional leadership skills with demonstrated ability to
motivate and sustain a positive inclusive environment, facilitate
growth of employees and the business, and manage competing
priorities
Positive enthusiastic leader with strong analytical and strategic
skills, and history of successfully managing direct reports. Able
to engage, lead, and energize teams; enjoys a dynamic working
environment
High level of business acumen with significant experience
developing and executing HR policy, business goals, and
strategies
Of unyielding integrity managing confidential and sensitive
information professionally while holding others accountable for
it
High emotional intelligence with demonstrated track record of
teamwork and team building
Comprehensive experience in managing employee relations issues and
developing and implementing policy
Possesses in-depth knowledge of state and federal law as it relates
to Cobra, FLSA, FMLA, Worker's Compensation, EEOC and OFCCP,
etc.
Demonstrated expertise in all areas of Human Resource management,
including: organizational design, leadership development, talent
gap analysis, compensation & benefits, performance management,
inclusiveness training, compliance, and recruitment
Excellent verbal and written communication skills, with ability to
interact and communicate with all levels of the workforce
Create, yet strategic: able to identify and implement Human
Resources programs in advance of need - proactive
Preferred Qualifications:
Master's Degree in Business, Human Resources, Psychology or a
related field
5 years of leadership experience in a Contact Center or customer
service environment managing direct reports
Human Resources certification preferred (i.e. CHRP, SHRP, PHR,
SPHR) Call Center experience preferred
Our Culture
At GE Appliances, creativity meets passion and conversations lead
to exceptional outcomes and experiences. We respect and value the
unique backgrounds and experiences that everyone brings to GE
Appliances. We believe a diverse workplace, where everyone is
included and people can be their true and authentic selves, fosters
creativity and innovation. We know our differences are our greatest
strength. The very best innovations across every function of a
company come from diverse teams. Our commitment to ensuring a safe
and inclusive workplace where everyone is valued allows employees
to perform at their best, every day. Diversity at GE Appliances
helps us achieve zero distance to our owners, innovate smartly and
connect to the communities and customers we serve. We encourage and
support the ideas, aspirations, and the wellbeing of everyone - our
employees and our communities
GE Appliances is a trust-based organization. It is important we
offer our employees the flexibility they need to do their best work
while balancing the needs of the business and individuals. When you
join GEA, you will have the opportunity to work with your leader to
create a flexible work arrangement that balances the needs of the
individual, team, and organization.
GE Appliances is an Equal Opportunity Employer. Employment
decisions are made without regard to race, color, religion,
national or ethnic origin, sex, sexual orientation, gender identity
or expression, age, disability, protected veteran status or other
characteristics protected by law.
GE Appliances participates in E-Verify and will provide the federal
government with your Form I-9 information to confirm that you are
authorized to work in the U.S
If you are an individual with a disability and need assistance or
an accommodation to use our website or to apply, please send an
e-mail to ask.recruiting@geappliances.com
Keywords: GE Appliances, a Haier company, Jackson , Senior Manager, HR Client Support - Remote, Human Resources , Jackson, Mississippi
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