Customer Service Representative - Onsite- Jackson/ Ridgeland Area

Company: ModivCare
Location: Ridgeland
Posted on: April 24, 2024

Job Description:

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!

Required Start date: 5/29/24

SHIFT IS MONDAY- FRIDAY

Fully Onsite position

Office Location: Jackson area

Modivcare is looking for optimistic individuals to join the team as Customer Service Representatives (CSR). You play a part in making a positive impact on members' lives by being a first contact for questions about our service offerings. As a CSR, you will resolve member concerns while ensuring requests are processed in an accurate and timely manner. CSRs are given a structured protocol and scripts to document conversations to ensure consistency of scheduling, modifying, and canceling customer reservations. You will speak with members daily and answer their transportation questions, all while helping support them in their journey towards positive health outcomes.

In this role, you will...

Receive and document customer concerns while ensuring all relevant information is correct in a timely manner

Ensure all company procedures are followed

Ensure accurate trip data is input in our systems

Demonstrate a personal commitment to producing high-quality work

Refer unresolved customer grievances to designated department for further investigation and resolution

Multitask effectively and efficiently to extract necessary information from multiple systems

Review and educate members on our services and their insurance coverage.

We are excited to speak to someone with the following...

High School Graduate or General Education Degree (GED)

0-2 years of related experience

6+ months contact center experience OR customer service experience

Strong organization skills, written, and verbal communication skills. All system documentation will be in English

Can type 35wpm or more

Answer a high volume of calls up to 100+ calls per day

Proficiency in Microsoft Office Suite

Ability to talk and type simultaneously in a clear and concise manner while interacting with customers

Attend 100% of training, for the first 30 days of employment.

Work overtime as required

Ability to work independently under general supervision Sound decision-making and problem-solving skills in a fast-paced environment.

Pay Rate- $15/hr.

Modivcare's positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.

We value our team members and realize the importance of benefits for you and your family.

Modivcare offers a comprehensive benefits package to include the following:

Medical, Dental, and Vision insurance

Employer Paid Basic Life Insurance and AD&D

Voluntary Life Insurance (Employee/Spouse/Child)

Health Care and Dependent Care Flexible Spending Accounts

Pre-Tax and Post --Tax Commuter and Parking Benefits

401(k) Retirement Savings Plan with Company Match

Paid Time Off

Paid Parental Leave

Short-Term and Long-Term Disability

Tuition Reimbursement

Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

Modivcare is an Equal Opportunity Employer.

EEO is The Law - click here for more information (https://www.eeoc.gov/laws-guidance)

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at hr.recruiting@modivcare.com

Keywords: ModivCare, Jackson , Customer Service Representative - Onsite- Jackson/ Ridgeland Area, Hospitality & Tourism , Ridgeland, Mississippi