Customer Services Professional

Company: Siemens Energy
Location: Richland
Posted on: March 18, 2023

Job Description:

In this position you will be providing customersupport to Utility and Industrial customers across the US, and other parts ofthe world. You will be communicating with customers, the purchasing team,contract administrators, and the warehouse daily. Our key objectives are tooffer our customers world-class service focusing on their needs for spareparts. Westrive to offer an appropriate level of quality and ensure materials andservices are delivered on schedule and in compliance with the customer's specificationsand expectations. How You'll Make an Impact (responsibilities)

• Working daily with customers providing solutions to technicalproblems, troubleshooting, and identifying the appropriate parts needed forreplacement.
• Coordinateall proposal activities for Siemens Energy GT Service parts with a focus onTransformer, Voltage Regulator, and HV Breakers.
• Communicatingdaily with different team members to provide customer support.
• Coordinate activities during the preparation of quotedocuments describing the technical, financial, and legal aspect of the partsquote.
• What You Bring (requirements)
  • Strong interpersonal, written, and verbal communicationskills.
  • Proficient in Microsoft Office (Power Point, Word, Excel,Outlook).
  • Associates Degree and 6 - 9 years of experience or at least10 years of experience in the electrical field without the degree.
  • Ability to set and manage customer priorities in a timelymanner.
  • SAP and Salesforce experience is a plus.
  • Ability to work collaboratively in a team environment.
  • Detail-oriented, flexible and highly motivated with a strongwork ethic and professional demeanor.
  • Ability to multi-task effectively across various functionsand departments
  • As a federalcontractor, Siemens Energy continues to monitor federal and state legalguidelines regarding the COVID-19 vaccine mandate. Siemens Energy is pausing its mandatory vaccine policy while the issue isaddressed by the courts. SEI will monitor the situation closely and mayreimplement its policy if required to comply with federal law. Shouldthe vaccine policy be reimplemented, this position requires employees to befully vaccinated against COVID-19 unless they are granted a medical orreligious accommodation.
  • About the Team What's it like to workat Siemens Energy? Who is Siemens Energy? At Siemens Energy, weare more than just an energy technology company. We meet the growing energydemand across 90+ countries while ensuring our climate is protected. With morethan 92,000 dedicated employees, we not only generate electricity for over 16%of the global community, but we're also using our technology to help protectpeople and the environment. Our global team iscommitted to making sustainable, reliable, and affordable energy a reality bypushing the boundaries of what is possible. We uphold a 150-year legacy ofinnovation that encourages our search for people who will support our focus ondecarbonization, new technologies, and energy transformation. Our Commitmentto Diversity Lucky for us, we are not all the same. Through diversity we generatepower. We run on inclusion and our combined creative energy is fueled by over130 nationalities. Siemens Energy celebrates character - no matter what ethnicbackground, gender, age, religion, identity, or disability. We energizesociety, all of society, and we do not discriminate based on our differences. Rewards
    • Careergrowth and development opportunities
    • Supportivework culture
    • Companypaid Health and wellness benefits
    • Paid TimeOff and paid holidays
    • 401Ksavings plan with company match
    • Familybuilding benefits
    • Parentalleave
    • 
      

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