Casino Host
Company: Ameristar Casino Council Bluffs
Location: Vicksburg
Posted on: January 24, 2023
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Job Description:
Overview: Were always looking for talent that believes in having
fun. At PENN Entertainment, youll get to be a part of an exciting
industry, where the days and nights are fast paced. Youll work with
an incredibly diverse set of co-workers driven by their enthusiasm
for helping people find and have more fun. Youll also get to work
at a company that cares about your career growth and will help you
get the support you need to expand your possibilities. Come, join
us. Itll be fun. Your daily responsibilities include:- Assists in
resolving guest opportunities, conflicts, and complaints on behalf
of the company in a fair and equitable manner. - Develops
relationships with players to grow customer base and increase
company revenues by assuring customer retention and repeat
business. - Attracts and manages customers through weekly
telemarketing and in-person contact on the casino floor. Exercises
discretion to provide guests with hospitality arrangements,
including rooms, food, beverages; assists with special requests. -
Proactively seeks out new business on casino floor, introducing the
benefits of and soliciting enrollment for the player rewards
program. - Highly knowledgeable of Credit procedures, if
applicable. Encourages the use of Credit and may extend lines of
Credit when appropriate and permissible by state regulatory law. -
Devotes significant time being visible and available on the casino
floor in order to meet and greet guests during individual visits,
as well during special events. - Makes decisions regarding valuable
complimentaries based on a consideration of recorded play, earned
points, comp availability, and customer profitability. - Utilizes
telemarketing, correspondence, referrals, email, and events to
solicit and grow existing business. - Achieves departmental sales
and growth goals. - Develops in-house invitation lists for special
events and other significant hosting events. - Enthusiastically
supports, actively promotes, and demonstrates superior customer
service in accordance with department and company standards and
programs. - Attends and aids in the coordination of special events.
- Exhibits a friendly, helpful, and courteous manner when dealing
with customers of fellow hosts. - Utilizes Salesforce (CMS)tracking
for all player contacts, profile preferences, and tasks. Completes
all Salesforce task requirements in a timely manner; reviews all
monthly metrics with manager and sets quarterly goals. - Develops
and maintains technical skills to maximize use of patron data
systems. - Establishes a direct line of communication with all
service departments for the purpose of caring for a variety of
levels of players. - Monitors patron activity and profitability of
all assigned players. - Maintains the confidentiality of player
information including but not limited to personal information such
as name, address, contact information, level of play, wins, losses,
number of visits, etc. - Provides assistance at special events as
needed. - Provides professional representation on behalf of the
company at internal and external meetings and events. - Ensures
interactions with internal and external guests follow the
guidelines of the customer service program. - Adheres to all
Corporate and local policies, procedures, and operating guidelines.
- Responsible for ensuring regulatory compliance within area of
authority and reporting potential issues to management. - Maintains
strict confidentiality in all company matters.Qualifications:-
Bachelors degree (B.A./B.S.) from four-year college or university;
or minimum five (5) years of customer service experience and/or
training; or equivalent combination of education and experience. -
Must have a minimum of one (1) year Casino Guest Service
experience, including but not limited to Player Development, Slots,
or Table Games. - One (1) year of hosting experience with adequate
customer following preferred. - Must have exceptional customer
service and interpersonal skills. - Must have excellent written and
verbal communication skills. - Must have intermediate computer
knowledge; proficient in Microsoft Office (Word, Excel, and
Outlook); Salesforce (CMS) and ACSC experience preferred. - Ability
to add, subtract, multiply, and divide in all units of measure,
using whole numbers, common fractions, and decimals. Ability to
compute rate, ratio, and percent and to draw and interpret bar
graphs - Ability to effectively present information and respond to
questions from groups of managers, clients, customers, and the
general public. - Must have the ability to interact with guests,
staff, and colleagues and resolve problems and conflicts in a
diplomatic and tactful manner. - Must be able to maintain
confidentiality and a high level of professionalism at all times. -
Must have the ability to write reports and business correspondence.
- Ability to work collaboratively and communicate effectively with
team members at all levels of the organization. - Must have the
ability to identify problems, collect and analyze data, and draw
valid conclusions. - Ability to maintain a high level of energy and
take a proactive and strategic approach to dealing with
issues.Something to leave you with: Weve grown to become the most
innovative omnichannel provider of entertainment experiences,
thanks to our 12 retail brands representing 43 destinations across
North America, online gaming via Barstool Sportsbook and theScore
BET. Being an industry leader means more than being a purveyor of
fun. We are also committed to values like diversity and
sustainability for our community, our team members, our vendors,
and our planet. Click HERE to learn more about our career
opportunities, programs, benefits, etc. Equal Opportunity
Employer
Keywords: Ameristar Casino Council Bluffs, Jackson , Casino Host, Hospitality & Tourism , Vicksburg, Mississippi
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here to apply!
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