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Customer Service Manager (CSM)

Company: AAMCO Transmissions
Location: Jackson
Posted on: September 21, 2022

Job Description:

CUSTOMER SERVICE MANAGER AAMCO Transmissions of Jackson is looking for a Customer Service Manager! We are a well established transmission repair shop with over 50 years of experience within the automotive industry. SUMMARY: A Customer Service Manager will able to deliver on proper etiquette and procedures when it comes to quality customer service, delivering sales utilizing appropriate sales procedures and over time the effective overall operation of the store. ESSENTIAL DUTIES AND RESPONSIBILITIES: Handle customers from start to finish (must have excellent customer service) Engage and consult incoming customers, both in-person and over the phone, to successfully generate and close sales Effectively establish and maintain customer relationships Follow sales procedures Provide service recommendations Ability to learn on the go in a fast paced environment Perform workflow management Work directly with the owners on a day-to-day basis QUALIFICATIONS: Ideal candidate will have some experience working in customer service or sales role Some retail/automotive experience preferred Positive attitude and able to effectively communicate to others Honest and trustworthy Strong people management and leadership skills Approachability Customer focus at all times DEMANDS: Hours: M-Th 7:30am-5pm; Friday 7:30-4pm; No weekends Salary: Dependent on work experience Valid Driver's LicenseJob Type: Full-timePay: $40,000.00 per yearBenefits: Paid time offExperience level: 2 yearsShift: Day shiftWeekly day range: No weekends

Keywords: AAMCO Transmissions, Jackson , Customer Service Manager (CSM), Hospitality & Tourism , Jackson, Mississippi

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