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Customer Service

Company: swipejobs
Location: Ridgeland
Posted on: January 15, 2022

Job Description:

Apply Today, Work Today Weekly Pay Job Description: We are Hiring Immediately for a Client Service Specialist position in an exciting warehouse facility! Come work with companies like FedEx, Chewy, Amazon, CVS, DHL, Kane, XPO, UPS! Responsibilities will include, but are not limited to:This position is responsible for managing the needs of their assigned clients by being the primary line of communication and liaison between the client, internal departments and external sources, i.e.Financial Advisor, plan contact, plan recordkeeper, via telephone and electronic communication develop, foster, and maintain positive relationships internally and externally.Specialist must be able to learn, understand, and professionally communicate 401(k) plan processes, as directed by the company, in a timely manner.This position directly contributes to client retention and client satisfaction.This position will work in multiple systems that are web-based and are required to manage their workload and assist their assigned clients, as well as perform administrative functions within the systems effectively manage and balance multiple and sometimes competing priorities.More responsibilities may be assigned upon hire. Job Requirements: Bachelor's degree in Business, Accounting, or related fieldThree (3) or more years of continuous account management and/or project management experience, preferredDemonstrated ability and willingness to take full responsibility for assigned clients, communicating professionally (both verbal and written) with clients, collaborating with colleagues, and proactively assisting clientsDemonstrated ability to multi-task, complete work in a timely manner, meet deadlines, and work in a fast-paced environment to create high-quality servicesDemonstrated ability to maintain a professional and respectful service demeanor, at all timesDemonstrated ability to strategically manage workload and clients' requests, as well as attend to detail to ensure quality and accuracyAbility to adapt to changes in government regulations and company/system processes and proceduresProficient in Microsoft Excel, Word, and Outlook, navigating multiple web-based applicationsProficient with Microsoft 365 or 216must be able to pass a computer skill assessment Additional information: Updated resume is required.All associates must complete a computer skill assessment for considerationBenefits include medical insurance, dental insurance, vision insurance, and life insurance. Full-time, Temp to Hire $15.00/hr Shifts Available: 1st Shift: 8:00am - 5:00pm, Monday - Friday Job Location: Ridgeland, MS Bus Accessible: No Call or Visit Us: 587 Highway 51 N Suite U Ridgeland , MS 6013406285Job Requirements:

  • Handle incoming customer service calls
  • Dispatch incoming customer phone calls
  • Accept customer calls and return customer
  • Maintain customer service related information for customer accounts
  • Ensure quality customer service and customer satisfaction
  • Maintain customer service voicemail and return customer calls
  • Provide customers with superior customer service
  • Provide customer service for internal customers
  • Capturing customer information and answering customer inquiries
  • Resolve inbound customer calls regarding account
  • Take customer orders and provide high-quality customer service
  • Make out going customer service calls
  • Work with customer service manager to ensure proper customer service
  • Resolve any customer service issues
  • Answering inbound calls and providing excellent customer service
  • Provide customer support and handling customer inquiries
  • Combining excellent customer service skills
  • Assure quality customer service to all customers
  • Provide exceptional customer service to all customers
  • Provide superior customer service with all customer interactions

Keywords: swipejobs, Jackson , Customer Service, Hospitality & Tourism , Ridgeland, Mississippi

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