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Customer Service Representative - Authorizer - 100% Remote

Company: Frontdoor
Location: Jackson
Posted on: January 15, 2022

Job Description:


Frontdoor is a company that's obsessed with taking the hassle out of owning a home. With services powered by people and enabled by technology, it is the parent company of four home service plan brands (American Home Shield, HSA, Landmark and OneGuard) and an expanding portfolio of home services. Frontdoor serves more than two million customers across the U.S. through a network of 16,000 pre-qualified contractor firms that employ over 45,000 technicians. The company's customizable home service plans help customers protect and maintain their homes from costly and unplanned breakdowns of essential home systems and appliances. With more than 45 years of experience, the company responds to over four million service requests annually (or one request every eight seconds). For more details, visit frontdoorhome.com.


Responsible for authorizing diagnosis and repair/replacement of covered systems or appliances.

Negotiates pricing with contractors. Informs customers of non-covered claims when applicable.

Provides any necessary follow-up.

Provides technical resource knowledge for colleagues.

Handles HVAC authorization customer inquiries as well as other system and appliance customer inquiries.


High school diploma or general education degree (GED) required; and/or 1-3 years of customer service experience and/or training required, or an equivalent combination of education and experience

Knowledge of contract coverage, including systems and appliances

Knowledge of business unit policies and procedures

Customer service and conflict resolution

Computer skills (Microsoft Word, Excel, Outlook)

Attention to detail

Ability to multi-task

Ability to adapt to a fast-paced environment


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ID 2021-2448

Category Customer Service/Support

Type Full Time

Company AHS American Home Shield Corp

Keywords: Frontdoor, Jackson , Customer Service Representative - Authorizer - 100% Remote, Hospitality & Tourism , Jackson, Mississippi

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