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Customer Services / Administrative Assistant / Data Entry

Company: FreeWire Technologies, Inc.
Location: Jackson
Posted on: April 10, 2021

Job Description:

We are searching for a polite, professional Call Center Representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The Call Center Representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.To be a successful Call Center Representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.Job Requirements:Responsibilities include:Basic office reception duties.Enter process and ship daily orders with accuracy and efficiency.Answer and resolve customer service related inquiries and requests.Follow up/communicate with customers regarding product availability, order status, and order tracking.Maintain and update customer information as needed.Assist the Purchasing department in maintaining inventory levels and communicate with vendors as needed.

Keywords: FreeWire Technologies, Inc., Jackson , Customer Services / Administrative Assistant / Data Entry, Hospitality & Tourism , Jackson, Mississippi

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