LPN Scheduler (3269)

Company: Bolivar Medical Center
Location: Cleveland
Posted on: November 23, 2021

Job Description:

Bolivar Medical Center

Responsible for timely and accurate scheduling of patients for departments that scheduled testing.
Obtain all patient information to ensure the correct patient is scheduled for testing.
Ensure the correct test prep is relayed. - (i.e. full bladder/ nothing to eat or drink 8 hours prior to test)
Verify a convenient date and time are selected for the patient.
Verifies correct and complete order received prior to scheduled test.
Assist in reducing No Show volumes
Obtain Authorizations for Radiology procedures
Work retro authorization in eRequest
Review Denials for Weekly and DMAT
Submit NOA to BCBS Monday through Friday
All Schedulers:

Provides excellent customer service.
Promptly schedules patients for outpatient testing as ordered by the physician and procedure sequencing guidelines.
Ensures date and time scheduled are relayed correctly to the caller.
Educate physician offices on the correct elements for a complete script/order.
Obtain authorization from the physician office asking if it is for Hospital Name . (Sometimes the authorization is obtained for a different facility and needs to be corrected.)
Searches MPI completely to ensure assignment of the correct medical record number. - Notifies medical records for any duplicate medical record number.
Obtains all necessary or detailed information from the individual scheduling patient including patient demographics, insurance information and preferred date and time.
Document specifics of the test and note that the prep for the test was relayed to the caller
Document any special considerations for the test (i.e. Patient has a hard time laying down. / Special items related to a physician request etc.)
Relay information to where the patient will go for testing. (Enter at the Radiology entrance/ Open MRI-look for the Blue Awning etc.)
Same day or early morning add on testing, communicate with the Department, Pre-Registration and Registration all add on appointments. (call the areas and document who you informed in your notes)
Follow the daily Script/Order process to ensure all scripts available and complete for next day's testing. (be sure to note that the script/order was received in your notes)
Ensure authorizations received are for the correct facility.
Pull accounts from the scheduling system into the HMS system allowing Relay to check the insurance behind the scenes to assist pre-registration.
Schedulers are cross trained to cover each other's positions for vacations and call outs.
Surgery Scheduler: (all schedulers are cross trained to fill in)
Responsible to add surgeries to the scheduling system
Run Relay
Verify Authorizations
Follows up on No-Shows - and reschedule

Job Requirements:
Education:
Associate Degree or higher.

Licensure/Certification/ Registration:
LPN License
Required Work Experience:
Customer Service/ Computer Knowledge/

Complexity of Work:
Requires critical thinking skills
Ability to work with physicians and office staff.
Ability to use Decisive judgment
Ability to work with minimal supervision
Able to work in stressful situations
Take appropriate action.
Personal Protective Equipment:
Follow standard precautions using personal protective equipment as required.

LifePoint Health is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.

Keywords: Bolivar Medical Center, Jackson , LPN Scheduler (3269), Healthcare , Cleveland, Mississippi